First, check the battery level on the photo info strip on the last few night photos. If it’s below P5 then that’s probably the problem. Once the camera senses that battery power is declining, it won’t send hi res photos or respond to commands in order to keep running as long as possible.
If that doesn’t seem to be the problem, then check to see if there are several commands pending:
- Log into the web portal.
- MY CAMERAS > Management
- Click the drop-down arrow to the right of Command History.
- If there are several pending commands, cancel them.