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16 comments

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  • John Lockburner

    They are open but it's the busiest time of year so if you leave a message or send an email they will get back to you. Messages are returned in the order that they are received. Is there something we can help you with here?

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  • Geromi Trudeau

    I HAVE CALLED AND LEFT TWO VOICEMAILS AND SENT DETAILS ABOUT AN ACCOUNT. 

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  • Geromi Trudeau

    PLUS SENT MULTIPLE EMAILS. 

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  • John Lockburner

    When was the first email or message sent?

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  • Geromi Trudeau

    Yesterday afternoon I left a VM and this morning I sent the emails. 

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  • Geromi Trudeau

    Same today, I left a VM . 

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  • John Lockburner

    Leaving more messages won't help since they go in the order they are left, it actually just slows things down. Last I knew they were about 48 hours behind. What do you need help with?

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  • Geromi Trudeau

    I'm sorry about that.  My ranch partner Kirt Divine @ 512-738-6603,Mechanic109@hotmail.com  let the subscription expire and we had 6 Ghost cameras set up so I wanted to see if you we could move that information over to my new account.  The ranch is 3 hours away so I was hoping for some assistance.  

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  • John Lockburner

    What are the camera models and are you using Spartan data plans?

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  • Geromi Trudeau

    All Ghost and yes sir, Kirt was using the data plans and I will also.  

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  • John Lockburner

    Go the the status reports of the cameras and screen shot the IMEI and ICCID numbers for all the cameras and then cancel the data plan for one camera and then delete it from his Spartan account. Create your own account if you don't have one or go to your existing account if you do and hit the add camera button. You will then be asked to enter the IMEI and ICCID numbers and purchase a plan. The camera should pop up on your account once complete. If it works do the same with the rest of the cameras. I prefer to do this on the portal, my.spartancamera.com but you should be able to do it from the app.

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  • Geromi Trudeau

    It's been canceled and I have created my own account. That's why I need the the numbers from the account.  

    if the account has been closed, can I still go back and retrieve details needed?  IMEI and ICCID numbers etc....

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  • John Lockburner

    I guess there's still a chance they might be on the app, you also might be able to find the original emails when the cameras were added. Do you happen to have the boxes from the cameras?

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  • Geromi Trudeau

    Dangit, no boxes....

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  • John Lockburner

    They might be able to find the info for you but at this point I don't think you'll hear from anyone until after the weekend.

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  • John Lockburner

    OK, may have found a way. I got an email whenever my plan renewed and if you click on the download receipt button the receipt had the IMEI and ICCID numbers on it. 

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