Live stream not working for the last 3days, keeps saying unavailable and live box is grey?

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12 comments

  • Jason Kieffer

    I get the same thing from time to time but not for 3 days straight. Of course it usually happens when I really want to live stream a nice buck.

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  • John Lockburner

    Try logging out of the app and back in. Android or iPhone?

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  • christopher marks

    Yeah, Jason i have had it go out for short periods of time also but it always came back online. John, I tried logging out and back in app. still nothing. I thought i read somewhere it said to try and delete the App and reinstall it but i am not sure if i will lose the pictures that i have if i try that? any idea? Thanks Guys I sent i ticket request into spartan still waiting to here something.

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  • Elizabeth Swoope

    You will not lose your photos if you uninstall the app. They’ll download again once you reinstall the app. Be sure to clear data/storage/cache before/after if you have Android. Instructions below.

    https://support.spartancamera.com/hc/en-us/articles/360041244413-Troubleshooting-the-app

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  • christopher marks

     I tried logging out of app and back in, deleting the App and reinstalling and reformatting the sd card. Live stream still not working. Any other ideas of things i can try? I am going to the camera next week so maybe i can try resetting it in the field if i can't get it working by then,

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  • John Lockburner

    Christopher, Android or iphone?

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  • christopher marks

    Iphone

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  • John Lockburner

     You can try going to the portal (my.spartancamera.com) and stream from there and see if it works. What is the exact model of your camera and what is the firmware date?

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  • christopher marks

    John, I have tried going to the portal and it is the same thing. Camera model# GL-MLTEb-183305. I just tried updating the firmware yesterday evening and it did update now it is DSP:2022/08/17-10:18:57. So i guess i am about out of options here unless you can think of anything else. Like i said i will be at the camera next week and i will try restarting it in the field which i think is my last shot at getting it working. I have a support ticket in with spartan and they think it might be the camera itself. the camera is still under warranty until Nov. 2023 so i guess i will have to pull it out at the end of the year and send it back if nothing changes by then bot thanks for your help.

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  • Von Evans Jr

    All 4 of my cameras are saying the same thing
    They all cant be broken
    Still pics are just fine, just no video and the video tags are grey.

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  • John Lockburner

    Android or iphone? Have you tried logging out of the app and back in?

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  • Elizabeth Swoope

    Von,

    Have you tried all the app troubleshooting steps?

    https://support.spartancamera.com/hc/en-us/articles/360041244413-Troubleshooting-the-app

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