New camera took over taking pictures

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Robert Clark
Added new camera, it’s sends pictures but the other camera that was first on account is now not sending pictures….. I want them both to send pictures I also can not purchase any premium credits which I have enough for the two cameras. Your website is crap…
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  • John Lockburner

    What is the camera model and are you getting your data through Spartan or the carrier directly? Is the camera that's not sending pictures sending status reports?

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  • Robert Clark

    Both are Go cams. I added the additional camera the same day this one quite taking pictures so I believe it to coincide. Still pending status report….

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  • John Lockburner

    Spartan data plans? There's a bunch of different model Gocams, model should be on the homescreen of the app, GC-????

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  • John Lockburner

    Did you even get one picture from the old camera after you added the new one?

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  • Robert Clark

    Both Verizon, yes the previous camera has been in use for a year and was taking pictures until I added the other camera. Now the newly added camera is the only on sending pictures. Both have separate Verizon device plan

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  • Robert Clark

    It quite sending pictures the same day I activated and turned on the new camera
    Gc-z4b2 both

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  • John Lockburner

    I just want to clarify the cameras are on your personal cell phone plan?

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  • Robert Clark

    Yes, I be had the first camera for over a year no issues until I added a second camera

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  • John Lockburner

    I'll bet Verizon messed something up when they added the new camera. I would check with them

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  • Robert Clark

    Yep seems that way thanks

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  • Steven Eckert

    This happened to me. Arizona cam quit when Montana cam added. 1000 miles driving to correct. YOU HAVE TO BE PHYSICALLY WITH BOTH CAMS TO FIX IT. Verizon mailed you a SIM card you didn't request, right? Oops. Fail.

    Here's the solution: Verizon doesn't have a way to add a device with its own SIM card except speaking to a competent human. Not any human, a COMPETENT one. If you don't get a good one, hang up and call back. If you added the device any other way, they'll mail you a new SIM which you have no way to install in this camera. That competent human can confirm that either the SIM or the IMEI (probably both) are wrong for one or both of your devices. Not your two cameras, just the two devices Verizon has in its database. Get their database fixed by reading them the four numbers, then factory reset the cameras and let them re-connect. Save your pictures first.

    Worked for me. Hope it works for you. Remember that Verizon will ALWAYS tell you to install their SIM instead of the one you have, and it will be hard to convince them that you can't.

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