Pictures won't enlarge from thumbnails. I can look at it once, but won't enlarge again when I click on it.

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Dean Wood

• October 30, 2022 23:52

After I receive a notification of a picture, I click on it to view the picture. After that, it will remain on my thumbnails but it won't come up again if I click on it all I get is a black screen.

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  John Lockburner

  • October 31, 2022 00:06

  Android or iPhone? I would try restarting your phone and if that doesn't work log out of the app and back in

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  Dean Wood

  • October 31, 2022 01:37

  If I log out of the app and log back in, will I loose the thumbnail photos that are still there? I would like to keep those photos.

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  Elizabeth Swoope

  • October 31, 2022 02:05

  You may have to uninstall/reinstall the app. Everything will download again once you log back in. 
  
  Instructions for troubleshooting the app, including uninstalling/reinstalling, are in this article. If you are using Android, you also have to clear storage/data/cache before uninstalling and after reinstalling. Instructions are in the linked article.

  https://support.spartancamera.com/hc/en-us/articles/360041244413-Troubleshooting-the-app

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