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23 comments

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  • John Lockburner

    It's the busiest time of year and support has a few people out sick the last few weeks so that's not helping. It's usually taking two and sometimes three days after the weekend to get back to you. Is there something maybe we can help you with here?

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  • Jace Walker

    When turned on, screen reads "searching networks".  Eventually, it follows with "Registration network failed, please check your SIM card and restart". Sim card is pre-installed, though. 

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  • John Lockburner

    Try defaulting the camera in it's menu and formatting the SD card. What is the camera model, it may need a firmware update.

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  • Jace Walker

    GST-ALTEb-RT (S388FA). 

    Tried those recommendations and they did not work. 

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  • John Lockburner

    Can you post a screenshot of the most recent status report, include the SD card info at the bottom please. You may need to put your phone on desktop mode to see the insert image icon.

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  • Jace Walker

     

     

    SanDisk 64 GB

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  • John Lockburner

    This is a new camera setup? Is your SD card full sized or a micro in an adapter?

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  • Jace Walker

    It is a new camera set-up. But I was also having the same issue with an older camera, as well. Full size. 

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  • John Lockburner
    • Edited

    You purchased a data plan through Spartan for this camera and got the receipt and activation email?

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  • Jace Walker

    Yes. 

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  • John Lockburner

    Go into the menu and to diagnostics and see if it passes the hello test. 

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  • John Lockburner

    Also, 64gb card is too big for the Ghost, 32gb is max. That might be the issue

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  • Jace Walker

    It says "system busy" when I try that. Same as the old camera when I've tried that or other actions. 

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  • John Lockburner

    It will stop searching and then will let you in to do the test. I would try a smaller SD card and see if that makes a difference. You can also do a manual firmware updatem here's a link to the updates and instructions.

    https://my.spartancamera.com/download

     

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  • Jace Walker

    I had previously tried it with a 32 GB. 

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  • John Lockburner

    OK, keep trying the hello test and I would do the update as well. Is the other camera working now?

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  • Jace Walker

    Hello test failed. 

    No, the old camera is still not working. I do not have it with me right now, though. 

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  • John Lockburner

    Check your subscriptions on the portal and make sure both cameras are showing as active, my.spartancamera.com

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  • Jace Walker

    They show to be active. 

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  • Jace Walker

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  • John Lockburner

    Since they are both Att cameras there's a good chance they need the firmware updated unless you've done it recently.

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  • Jace Walker

    I believe the firmware update did the trick, but It will not send a photo unless I manually "send" it. Is there an additional step?

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  • John Lockburner

    did you swap back to a 32gb card?

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