Did I make a mistake?

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Steve Galat

• November 08, 2022 18:05

I just ordered 2 Spartan Go Live 2 cameras from Amazon.  However the box and the IMEI indicates that these are Go Lives.  I want the 2 for a wider field of view as I'm using these for security purposes.

For two days now I've tried on line support chat, called and nothing.  I'm reading how others are saying the same thing.   If this is how they support new users it really worries me that I just spent $900 on something I can get no support for.   This is really a shame.

I only have so many days to return these via Amazon and I'm really wondering if I'd be better off just returning these and going with a different manufacture who will at least provide some support.  Really disappointing.

Does anyone else out there know how I can confirm these are Go Live 2's or just Go Live cameras?   I really can't wait for Spartan to decide to respond to my request.

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  John Lockburner

  • November 08, 2022 18:51

  The GoLives open like a clamshell, the GoLive2's have a door on the bottom of the front of the case that opens. The GoLive2's also have the metal adjustable bracket on the back (no bracket on the GoLive).

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  Steve Galat

  • November 08, 2022 18:55

  THANK YOU JOHN!   The camera box says Go Live and the when I type in the IMEI it says Go Live so its safe to assume that I have the two due to having the door at the bottom and the bracket?   That is really helpful - now I can move forward!

  Thank you!

   

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  Elizabeth Swoope

  • November 08, 2022 19:26

  The GoLive 2s that I’ve gotten come in a rather plain small box and are labeled GoLive. The GoLive comes in a big, heavy, well-made box that you hate to throw away because it’s so nice. 

  Your description fits the GL2, not the GL.

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  Steve Galat

  • November 08, 2022 20:05

  Thank you for the help.   I was surprised that they were labled Go Live, even though it's a 2.  Between your help and John's I think I'm set with at least knowing what unit I have.  Now to work my way through set up.

  Thanks Elizabeth and John for the quick help.

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  John Lockburner

  • November 08, 2022 20:12

  Hit the plus (+) button on the homescreen of the app and it will walk you through the set up

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  Steve Galat

  • November 08, 2022 20:48

  Thanks John, I'll give it a try.

   

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