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17 comments

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  • John Lockburner

    What's the voltage on the internal battery? Have you tried defaulting the camera and formatting the SD using the cameras menu? Is the Firmware up to date?

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  • Tyler Moran

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  • Tyler Moran

    Here is the screen shot and the SD info

     

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  • John Lockburner

    Try formatting the SD card. Is overwrite on in the camera settings?

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  • Tyler Moran

    I reformatted the SD card.  Where do I find the overwrite on setting?

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  • John Lockburner

    It's in the camera settings in the app

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  • Tyler Moran

    Yes that was on

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  • John Lockburner

    OK, good. Did you format using the cameras menu or through the app?

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  • Tyler Moran

    format via app

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  • John Lockburner

    If the format is successful you should get a picture that has an F on the bottom of the info strip. It might take until the midnight status report to complete.

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  • Tyler Moran

    The last picture shows the letter E.  Card looks to have been formatted.  Still not getting motion pictures.

     

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  • John Lockburner

    What is the exact camera model? With 2019 Firmware there's a good chance it needs to be updated

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  • Tyler Moran

    Firmware is from 2019.  Firmware says updated.  Is there another update I'm missing?

     

     

     

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  • John Lockburner
    • Edited

    I think there should be a newer firmware for that camera. Do you use the app? Does it specifically say "firmware is up to date" or does it say "update"?

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  • Tyler Moran
    • Edited

    It says "firmware is up to date"

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  • John Lockburner

    I would email support, there's some cameras that show up to date because the need to be updated manually. They can email you the update with the instructions.

    support@spartancamera.com

     

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  • John Lockburner

    The other thing to try is going into the cameras menu and defaulting the camera.

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