Camera Not Working After Service Reactivation

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Hunter Knight

• December 02, 2020 19:22
• Edited

So my camera has been working just fine up until renewing my data service last night. The service was deactivated when my card on file wasn't accepted immediately due to getting  new card. I went online and updated the card info and reactivated the data plan and the transaction went through and I purchased more credits. However, since reactivating, I cannot get an updated status report or new pictures. The batteries are only a week old and I haven't changed any settings. The last set lasted nearly 3 months. Could this be the problem or is it just coincidence?

Model: GC-G4Gb

Any advice on this issue?

Thanks,

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  John Lockburner

  • December 02, 2020 19:46

  You're internal voltage is very low and probably causing your issues. If you didn't have data it probably ran the batteries down trying to send pics. It looks like the last status report was yesterday morning at 4:35

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  Hunter Knight

  • December 02, 2020 21:24

  It was only without data for maybe 4-5 hours. Could it have ran it down that quickly? It was apparently still sending pictures with a lower external voltage.

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  Elizabeth Swoope

  • December 02, 2020 22:23

  Also, since you are buying your data from Spartan, you don’t need premium credits. The Spartan data plans include them. (That has nothing to do with what’s happening with your camera. I agree with Johnny that your low internal battery is the problem. I have one down for that same reason.)

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  John Lockburner

  • December 03, 2020 09:34

  Did you use different batteries or change your SD card? The batteries should have lasted longer than a week unless you got a lot of pictures in that time. Is power save turned on in the camera settings on the app?

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  Hunter Knight

  • December 03, 2020 21:06

  I put new batteries in. Same SD card. I am going to check on it tomorrow to see what the issue might be.

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  Hunter Knight

  • December 03, 2020 21:06

  And yes power save is on. I have not changed any settings

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  Travis Travis

  • December 06, 2020 16:34

  What should the internal voltage be?

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  Travis Travis

  • December 06, 2020 16:35

  My camera quit taking pictures after replacing dead batteries. It was working perfect before hand. Internal voltage is 3.78

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  Elizabeth Swoope

  • December 06, 2020 21:53

  Travis,

  Please start your own post so that your troubleshooting doesn’t get missed up with Hunter’s. Have you formatted the SD card in the camera or tried a different one?

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