Scheduled events

Follow
Michael Jamison
My new Att white flash camera does not seem to be completing scheduled events. Everything else seems to be working properly. I just put it out a few days ago with an external battery so I would think that would be the problem.
0

Comments

20 comments

Sort by Date Votes
  • John Lockburner

    Is the time zone set in the camera settings in the app?

    0
    Comment actions Permalink
  • Michael Jamison

    It was not selected. I’ll set it and see if that fixes the problem. Thanks for your help.

    0
    Comment actions Permalink
  • John Lockburner

    You're welcome, that should take care of the problem.

    0
    Comment actions Permalink
  • Michael Jamison

    My camera is sending the status report daily now but not taking the scheduled photos. Also my camera has not taken a picture in 3 days period. There is a chance there has been no motion in front of it but not likely. Any suggestions.

    0
    Comment actions Permalink
  • John Lockburner

    How is your battery power? Are you getting status reports at other times throughout the day?

    0
    Comment actions Permalink
  • Michael Jamison

    It is running on a new external battery so I wouldn’t think that would be the issue. I only have the status report scheduled 1 time a day.

    0
    Comment actions Permalink
  • John Lockburner

    That camera will send a status report with every picture, that's why I was wondering if you were getting other status reports at different times, if you are that could mean it's an SD card issue. It still could be the SD card even without the other reports. I'm assuming it's the whiteflash camera?

    0
    Comment actions Permalink
  • Elizabeth Swoope

    Are are you getting status reports when you have scheduled picture events? If so, then the camera is taking pics but can’t send them. Are you using a name brand (e.g., SanDisk), standard size (not microSD and adapter), class 10, 80 MB/s or slightly faster SD card that you formatted in the camera? 

    0
    Comment actions Permalink
  • Michael Jamison

    It is a white flash. The SD card is class 10. The camera took pictures and sent them without issue the first few days it was out.

    0
    Comment actions Permalink
  • John Lockburner

    Can you post a picture of the Status report from the app? You may have to change your phone to desktop view to see the insert image icon. Include everything all the way down to the SD card in on the bottom please.

    0
    Comment actions Permalink
  • Michael Jamison

    I can’t figure out how to attach a photo in this chat

    0
    Comment actions Permalink
  • Elizabeth Swoope

    https://support.spartancamera.com/hc/en-us/articles/360041970993-How-to-post-pictures-screen-shots-from-your-phone-to-the-Support-Forum

    0
    Comment actions Permalink
  • Michael Jamison

    0
    Comment actions Permalink
  • Michael Jamison

    I sent a command to format my card before the 12:00 status report came in. The camera actually took a photo then. Maybe this fixed the problem. The only thing I’m still confused about is that I didn’t set it to take a photo but to send a status report.

    0
    Comment actions Permalink
  • Elizabeth Swoope

    Does the photo have an F on it? If so, that confirms that the format completed.

    0
    Comment actions Permalink
  • Michael Jamison

    Yes it does

    0
    Comment actions Permalink
  • John Lockburner

    I think you might be good now, sounds like the camera formatted the card at the noon status report and then sent the F picture to confirm the successful format and then sent another status report that shows the card formatted. If it happens again soon you should probably change the card.

    0
    Comment actions Permalink
  • Michael Jamison

    Okay. Thank you

    0
    Comment actions Permalink
  • Michael Jamison

    I switched SD cards in my camera to the same as I have in my other Spartan cameras. It worked fine for 2 days. It’s back to just sending status reports and not scheduled photos. On the last status report it showed the voltage at 5.10v. I don’t understand this because it’s running on an external battery that was fully charged 2 days ago. Any ideas?

    0
    Comment actions Permalink
  • Elizabeth Swoope

    If it’s struggling to send, that can drag down the batteries. I’d suggest trying a different SD card. They do sometimes go bad. 

    0
    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

New post