Premium expired

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William Henken

• December 13, 2020 17:32

I received a message saying my premium is expired..what does this mean? My cameras are on my cell plan and are active and working accordingly..only one of my two has this and my first camera has never had this pop up and I’ve had it over a year. What is going on?

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  Elizabeth Swoope

  • December 14, 2020 00:55

  What is your cell phone carrier? Cameras on Verizon, US Cellular, and AT&T cell phone accounts need premium credits. Cameras on Bluegrass, Cellcom, and Nex-tech have premium credits included with their plans, as do cameras on Spartan data plans.

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  William Henken

  • December 14, 2020 02:04

  I have bluegrass. Which is weird bc my first camera has never done this before

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  Elizabeth Swoope

  • December 14, 2020 03:08

  I think this is a glitch. Please email support@spartancamera.com or call 770-582-0004 9 AM - 6 PM Eastern M-F. Have your camera's IMEI (which is on the status report in the app) available and explain the situation.

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  William Henken

  • December 14, 2020 04:56

  Thank you

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