Not Sending Pictures

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Chad McNew

• December 21, 2020 21:51

Purchased 3 Ghost Cameras and paid for year data plan on each. Cameras are taking pictures, but not sending them. Formatted the new cards and followed steps that I did for others purchased. Called customer support and nothing... can someone help?

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  John Lockburner

  • December 21, 2020 23:59

  Were the cameras working and then stopped or are they new and have not sent a picture at all yet?

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  Elizabeth Swoope

  • December 22, 2020 00:13

  Do the camera takes/send a manual photo (camera in setup [just turned on, screen on, on the cell network, point camera at something, press OK to take pic and OK again to send)?

  Have you checked my.spartancamera.com, Camera Management to see if the photos are on the portal but not getting to your phone?

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  Chad McNew

  • December 22, 2020 02:57

  Think I figured out the problem... have large SD cards. Maybe Spartan should notify people in the box of SD requirements. Had to Google and search for them. Hope that fixes it.

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  John Lockburner

  • December 22, 2020 11:54

  Yes, 32gb max and they need to be class 10, 80mbs or faster and full sized cards (not micros in an adapter)

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