iOS App issues.

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Michael Padgett

• January 26, 2021 13:01

I’ve been running 15+ cameras year round for 3/4 years now with zero issues. Ever since the update my cameras have been acting up. One camera will send 5/10vids and quits working. I have to return to the camera and reset it/ pop memory card out/ camera on and off to get it so reset itself. 2. I receive the thumbnail on my app, click on it and nothing. Video will not load. It turns black. It’s happening more and more and it’s a waste. Video never loads.

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  John Lockburner

  • January 26, 2021 13:15

  The app update had nothing to do with how the cameras are functioning. Check the online portal to see if the videos are getting there ok or not to determine if we are in fact dealing with a camera issue or an app issue. my.spartancamera.com is the address for the portal

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  Michael Padgett

  • January 26, 2021 13:32

  Photos/vid thumbnails on portal. Click thumbnail and never ending spinning wheel of nothing. The one camera that is set to trigger 2x a day 0700 and 1600, has worked for 2 years just fine. Timing with app update is perfect.

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  John Lockburner

  • January 26, 2021 13:39

  If you are set to video only try switching to photo plus video and see if it makes a difference. You can also try formatting the sd card. Can you post a picture of your latest status report too please, you may need to switch your phone to desktop view in the settings to see the insert image icon.

   

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