App crash

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Mark Cannady
Yesterday afternoon my app started sending the same pictures after viewing them and would give an error message and wouldn't load recent photos. Un installed app and re installed and changed password. Now telling me email address or password is incorrect but I can get in the support side of app!! What would cause this problem?
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  • John Lockburner

    Android or iOS?

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  • Mark Cannady

    Android

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  • John Lockburner

    Go into your phone settings (not the app) and to apps and then to the Spartan app. Then open storage and clear the cache and data and see if that helps.

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  • Mark Cannady

    Have already done this also. Funny that I can see the staus and view some photos from the support side of the app but can't log into the app.

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  • John Lockburner

    What do you mean the support side?

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  • Mark Cannady

    You have three options
    Login
    Register
    Support
    On the main page

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  • John Lockburner

    Gotcha, try in this order.

    Close the app and force stop it

    clear the cache/data/storage again

    uninstall and reinstall

    right after reinstalling clear the cache/data/storage again

    Try logging in

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  • Mark Cannady

    Give that a shot!

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  • Mark Cannady

    That actually did the trick.....thanks

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  • John Lockburner

    Great, you're welcome, glad it's back to working again.

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