Pending activation

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Tim Lightford

• March 18, 2021 01:59

I paid earlier today to reactivate my account and it’s still saying pending activation Is there anything I need to do to resolve this issue

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  Tim Lightford

  • March 18, 2021 02:03

  I’m getting a error code when I log in and look under my subscription history

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  John Lockburner

  • March 18, 2021 02:18

  Where are you seeing the error?

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  Tim Lightford

  • March 18, 2021 02:25

  Thanks for responding john....under wireless subscription

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  Tim Lightford

  • March 18, 2021 02:32

  It says request failed device not listed with Verizon wireless....I purchased the 1gb/3 month plan today the same plan I been purchasing for the last 1.5 yrs....

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  Elizabeth Swoope

  • March 18, 2021 02:59

  What model camera is this? (It’s listed right under the description on the home page of the app or on a sticker above the LCD screen inside the camera. It starts with GC or GST.)

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  Tim Lightford

  • March 18, 2021 03:02

  GC-W4GB

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  Elizabeth Swoope

  • March 18, 2021 03:04

  Thanks. Please contact tech support tomorrow. Either email support@spartancamera.com or call 770-582-0004 9 AM - 6 PM Eastern M-F. Someone should be able to help you.

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  John Lockburner

  • March 18, 2021 11:34

  Tim, just double check that the IMEI number matches the camera

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  Tim Lightford

  • March 18, 2021 22:54

  Amber called me today and we got the issue fixed.....I appreciate you(John) and Liz for trying to help me out

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  John Lockburner

  • March 19, 2021 01:54

  Glad you got it all straightened out Tim.

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