Cant view some videos I requested

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Adam Robke

• April 04, 2021 01:41

Sometimes when I request a video it send it but I can’t view it or it just turn black on the app and on the website!

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  Elizabeth Swoope

  • April 04, 2021 11:27

  That’s a known issue that the developer’s are working on. You should be able to view the video on my.spartancamera.com or request it again if you can’t view it there.

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  Adam Robke

  • April 04, 2021 12:29

  I’ve tried both and still won’t work

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  John Lockburner

  • April 04, 2021 12:57

  Is the info strip showing and the video acting like it's playing? Any sound?

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  Adam Robke

  • April 04, 2021 13:11

  Everything is showing just when I click on it to view it it’s just a black screen with no sound or anything

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  John Lockburner

  • April 04, 2021 13:24

  So the info strip is there showing the time and date just no picture?

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  Elizabeth Swoope

  • April 04, 2021 14:15

  This happened to me a few minutes ago. I have the black video on one iPad, it plays correctly on the other iPad, and when I look on the portal (my.spartancamera.com), it's there and plays correctly there.

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  Elizabeth Swoope

  • April 04, 2021 14:18

  iPad 1

  

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  Elizabeth Swoope

  • April 04, 2021 14:35

  Portal (viewed with iPad 1, notice timeline is partway through the video)

  

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  Elizabeth Swoope

  • April 04, 2021 14:36

  If you cannot view the video on the portal, please contact tech support, support@spartancamera.com or 770-582-0004 9 AM - 6 PM Eastern M-F.

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