SORRY THE PROGRAM IS OUT OF ORDER

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bradley olson

• May 17, 2021 12:24

Woke up to check photos and app day out of order. Worked fine until last night sometime.

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  John Lockburner

  • May 17, 2021 12:28

  If you have an android phone go to the play store and find the Spartan app, scroll down the page a little and sign up for the beta program and then update to version 3.1.1, that should take care of it.

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  bradley olson

  • May 17, 2021 13:49

  I clicked Join.
  While it says it may take a few minutes, it has now been 17.
  Any idea how long it takes to join ?

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  John Lockburner

  • May 17, 2021 17:46

  Are you good now?

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  bradley olson

  • May 17, 2021 18:30

  It never finished joining beta.
  I gave up after 3hrs.
  Uninstall/reinstall didn't help.
  So, dead in the water.

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  John Lockburner

  • May 17, 2021 18:45

  What version is your app showing?

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  bradley olson

  • May 17, 2021 19:28

  3.1.0

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  John Lockburner

  • May 17, 2021 19:57

  At this point I would send an email to support@spartancamera.com and see what they can do. They may be able to instantly get you into the beta program.

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  John Lockburner

  • May 17, 2021 22:17

  Bradley, do you have a Samsung phone by any chance?

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  bradley olson

  • May 17, 2021 23:15

  Yeah John, an S20.

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  John Lockburner

  • May 17, 2021 23:37

  Can you email me your phone number? I'm going to try and have someone give you a call, there's a new version of the app that they are trying to see if it fixes the Samsung phone issue. Email is johnny.lockburner@spartancamera.com

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  bradley olson

  • May 18, 2021 00:13
  • Edited

  I'm at .....

  BTW - appreciate all the help today.

  I come to rely on these cams for great game pics and a bit of a security blanket along the property line.

  They work so well so much of the time (even during -30 polar vortex this winter!!) that when they go down I freak out.

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