Spartan App Update

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Brian Litz
After the update on the app, my cameras are not sending pictures right away. They always send “batch”. Where is the setting to make sure my camera works the way I need it to
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  • Elizabeth Swoope

    What model(s)? Have you looked at the settings to see i& you have batch scheduled events?

    The new app doesn’t seem to be downloading in the background/timely (at least not the iOS one). Issue has been reported and is being worked on or will be worked on.

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  • Brian Litz

    It is on the Spartan Go Live. I use one of them as a security camera on a lot I have.

    I have another camera(Spartan Go Live), that send me the same 20 pictures everyday.

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  • John Lockburner

    Are you deleting the pictures manually? If so just set the purge days in the app and let the app delete them. There is a batch setting in the Golives in with the scheduled events. Check and make sure that is not set and maybe default the camera and format the SD card using the menu

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  • Brian Litz

    I will try that. I just had another camera resend me photos that were already on the camera. This update has been a nightmare.

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  • Elizabeth Swoope

    The cameras don't (are not able to) resend pics but if they are on the portal, they can be downloaded again if the app is uninstalled and reinstalled.

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  • Brian Litz

    Hmmm. I am not doing anything, but every morning during the scheduled “batch send” I get the same pictures everyday.

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  • John Lockburner

    Are you getting any new pictures other than those repeats?

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  • Brian Litz

    No, I am not

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  • John Lockburner

    I would go to the online portal (my.spartancamera.com) and delete those pictures.

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  • Brian Litz

    Ok. They are not in the history when I checked. Almost like they are stuck in a loop.

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  • John Lockburner

    Yes, and deleting them from the portal should stop that 

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  • Brian Litz

    Sounds good. They were not in the portal.

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  • John Lockburner

    Android or iphone?

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  • Brian Litz

    iPhone

     

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