Camera not connecting(Verizon)

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Randy Stephens

• April 07, 2023 22:10

I have 2 cameras and one is working the other is not(it had been working fine). I put in new batteries and tried different cards. Can someone point me in the right direction on what else to try?

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  Elizabeth Swoope

  • April 07, 2023 23:52

  Make sure your firmware is current. Don’t rely on the app saying it’s up to date. Look at the date shown on the status report in the app and compare it to the date shown in the download table for that model. If the FW isn’t current, you’ll need to download the FW and install manually. The file and the instructions are available at the link below.
  
  https://my.spartancamera.com/download

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  Randy Stephens

  • April 08, 2023 00:18

  I do not see my camera listed.    GC-vctb/gocam

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  Elizabeth Swoope

  • April 08, 2023 21:11

  That’s an old 3G camera. Verizon quit supporting 3G on 12/31/2022. You can use the camera as a regular trail camera by going to the fourth menu tab and turning send mode off. You won’t be able to use it as a cellular camera any longer.

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