Spartan Go Live Camera stuck on Home Screen
My spartan go live camera is stuck on the home screen and will not move forward turned on. The firmware does not show up to date on the app so I did a manual download of the most recent firmware to my SD card which did not do anything. I also re formatted my SD card which did nothing. I could operate the camera yesterday and it would connect to the app and send a status report but could not get the camera to send any pictures, even test pictures. I have also put brand new batteries in the camera and re-updated my subscription.
-
Timing out means that the camera hasn't contacted the server within 24 hours.
Have you left the camera off for several hours with the new batteries in it so the internal battery can recharge?
Once you are able to get the camera to come up, you definitely want to update the firmware and doing it manually is probably better than doing it over the air (no power required to download the file). -
Yes the camera has been off since last night. When I turned it on this morning it's still doing the same thing. It is also not uploading any new status reports to the app even when requested. I have updated the firmware to my SD card from the spartan app and inserted it into the camera already as well.
-
If it’s sticking on the home screen, it is not getting online to get the command to send a status report or the command to format the SD card and you can’t do either of those things from the camera because you aren’t getting to the screen where you can access the camera menus so you can format the SD card manually. You also wan’t update the FW manually without being able to get to the camera menu unless you used the Playback button method.
If it’s sticking on the home screen, the firmware update probably didn’t work but there’s no way to tell until either the camera comes up and contacts the server or it comes up and you can check the information screen.
Have you tried a different SD card?
Please get in touch with support, support@spartancamera.com or 770-582-0004 8:30 AM - 6:30 PM Eastern M-F.
-
Okay, but putting the firmware on the SD card won’t update the firmware in the camera unless you are able to get to the menu and choose to update the FW or you use the Playback button method. It sounds like you aren’t able to get to that point because your camera is not booting to the home screen.
-
The instructions are on the bottom of the page where you downloaded the FW. You’ll turn your camera On rather than to Setup.
Please sign in to leave a comment.
Comments
11 comments