error with new version of app

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Robert Kepple

• July 26, 2023 13:26

I just installed the new version of the Spartan app on my Android phone.  When I start the app and log in, I get the message "Sorry, the program is out of order" and the app closes.  What do I do to fix this?

 

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  John Lockburner

  • July 26, 2023 13:34

  It has nothing to do with the app version, there is an issue that is being worked on

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  Robert Kepple

  • July 26, 2023 13:36

  Thanks for the prompt reply.  Do you have any idea how long a fix will take?  I have 34 GoCams & GoLives in the field and depend on the app to monitor them

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  John Lockburner

  • July 26, 2023 13:54
  • Edited

  They usually fix this stuff pretty quickly. You can go to my.spartancamera.com and view the pics and make any settings changes that you need to. Also it looks like only Android devices are affected so if you have an Apple tablet or spare phone you should be able to use those

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  John Lockburner

  • July 26, 2023 14:21

  There is an update at the play store that should get the app working again.

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  Robert Kepple

  • July 26, 2023 15:00

  Thanks John.  That fixed it.

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  Patrick Dowling

  • July 26, 2023 16:26

  I have the same issue and I do believe starter at midnight.  Clearing Cache, etc then deleting APP, the re-clearing Cache before opening the APP isn't resolving it.  tried 3 times.  It will let me log in but sometimes gives error before log in.  After that, when opening the APP you have about 1.5 seconds to click something before it crashes.  Says version is 4.0.10.  Android phone version 11.  Any help is appreciated.

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