activation keeps failing

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Randall Shapiro

Hello, this is the 5th camera i have bought in the last 3 months, all the others work great.. When i go to activate this camera, i select the data plan then pay for it, i get the email confirming that and then i get a email 2 min later saying failed.. I have done this 6 times and i keep getting the same message.. Also on my account under data plans it shows all of them cancelled? Thanks

card has been formatted and sim has been clean, i did not add the sim to my cell phone either..

Thanks

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  • John Lockburner

    That sounds like a credit card related issue. Maybe you need to update the card info? If all the info is correct try entering it as a new card or try a different card.

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  • Randall Shapiro

    ok i will try that and let you know. Thanks

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  • Randall Shapiro

    tried new card and same thing.. when credit card goes through it says activation failed 30 seconds later..

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  • John Lockburner

    What is the camera model? Have you checked the information screen in the cameras menus to see if the numbers there match the ones that you are using?

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  • Randall Shapiro

    pops up in camera management when i add it so i know its right, just doesnt want to take a data plan.. And its the go cam

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  • Elizabeth Swoope

    Are you getting an email saying that there is something wrong with the IMEI or ICCID? If so, it’s not anything you are doing wrong, there seems to be some sort of problem with the system. The support folks have been notified but they won’t see it until Monday.

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  • Permanently deleted user

    I have the same exact issue going on,
    Says payment successful then get another email saying data service activation failed while trying to add a new camera to my plan or trying to create a new plan, says the same thing

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  • Permanently deleted user

    So Elizabeth Swoope you’re saying that Spartan has a system error going on not allowing new cameras to be activated ? And will evaluate it Monday?

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  • John Lockburner

    Yes, it might be that the cameras aren't on the Verizon data base

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  • Andrew Raile

    I am having the same exact issue right now.

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  • Elizabeth Swoope

    Stetson,

    I'm not sure whether the problem is in Spartan's database or in Verizon's but there's a problem somewhere. I'm sure that support will be on it first thing Monday morning.

    Andrew,

    Please read through the comments. There's something wrong with the activation system, not sure what part, it will probably be fixed Monday.

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  • Permanently deleted user

    Thank you for the feedback.

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