Error message

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Derek Wilcox
I have a new camera and I’m getting this error message “No data service on the SIM card or incorrect APN settings”. Any suggestions? Before you say it…. The firmware is up to date
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  • Elizabeth Swoope

    Gonna ask anyway because there are some GoCam models with fall 2021 FW that says it’s up to date but it’s not.

    What’s the exact model camera (there are over 30 models of GoCam so please be specific about the model) and the firmware date?

    Other reasons are SD card, SIM/SIM slot, antenna, APN.

    Do you have a data plan?

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  • Derek Wilcox

    07-12-23 firmware date, spartan go-cam 4G/LTE, Sandisk class 10 U3 90 mbps, Verizon SIM card, new antenna, and not sure about APM. Yes I have a Data plan

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  • Derek Wilcox

    Any other ideas?

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  • John Lockburner

    Is your data plan through Spartan or Verizon directly?

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  • Derek Wilcox

    Through spartan.

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  • John Lockburner

    Did you get both the receipt email and the activation email for the data plan?

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  • Derek Wilcox

    Yes. I had it out for like a week and it was sending pictures I went to move it and turned it off. When I turned it back on I got that error message.

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  • John Lockburner

    Try going into the cameras menu and formatting the SD and defaulting the camera

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  • Derek Wilcox

    Brand new Sandisk SD card, class 10, U3 100mbps, formatted and tried connecting and same error message. Then put the camera to default and same thing

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  • John Lockburner

    Go into the cameras menu and near diagnostics is a hello test, see if it passes or fails that

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  • John Lockburner

    Full sized card correct, not a micro in an adapter?

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  • Derek Wilcox

    Yes, full sized

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  • John Lockburner

    Does it pass the hello test? Can you post a screenshot of the most recent status report please. Make sure that it includes the SD card info at the bottom of the report. You may have to put your phone in desktop mode to see the insert image icon here.

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