Register network failed

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Jeremy Hummert
My camera has been working great since I put it back out several months ago. Then, it stops sending pictures. When I made it back to the property to look at it, I’m getting the message “Register network failed, please check your SIM card and restart”. My account is still active and I’m current on payments. So do SIM cards go bad? And how do I check it? Thanks for your time!
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  • Elizabeth Swoope

    That’s a generic message that just indicates that the camera isn’t able to get on the network. There are several possibilities.

    What is the EXACT camera model and the firmware date from the status report in the app?

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  • Jeremy Hummert

    Ok, so it looks like a woodpecker might have damaged the unit. Can I send it in for repairs or to see if it’s salvageable?

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  • Elizabeth Swoope

    That stinks but at least you know there’s a reason. Please get in touch with support, support@spartancamera.com or 770-582-0004 8:30 am - 6:30 pm Eastern M-F. They’re probably backlogged from the long holiday weekend so email may be better. Someone will get back to you.

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