GoLive keeps going into setup mode

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Trapper Marshall
I have a GoLive M that I moved today. During the move I powered down the camera and then turned it back on just as I normally do. After walking in front of the camera to do a test, I heard the audible “beep beep beep” and observed the flashing green light as it does when it’s initially set up. After opening the case I noticed the camera was going through its initialization/searching for service setup again. That completed and I walked in front of the camera again. The same beeps and flashing light happened again. This time I left the camera for 15 min or so before testing. Unfortunately the third test revealed the same. What appears to be happening is that the camera initializes, locates signal, and then once armed is ready. Instead of sending a photo though, it appears to be going back into the initialization mode. I have done the following: Updated to the latest firmware Fresh set of batteries Used 2 different SD cards that meet spec Formatted cards within the camera itself Attempted the test in multiple locations Pulled the batteries out for 15 minutes After completing those tasks I have experienced the same results 5-6 times. The camera will still arm but when motion is detected it keeps going back to initializing. Support team- Please advise
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  • John Lockburner
    • Edited

    You can try going into the cameras menu and default the camera. It sounds to me like the internal battery might be low and needs time to charge up. Did the camera send a status report and if it did what is the internal battery voltage?

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  • Trapper Marshall

    Status reports were sent- the last one shows internal voltage of 3.68. External is 9.11.

    I’ll try to default the camera and test again.

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  • Trapper Marshall

    Camera was set to default and continues to exhibit the same behavior. The last status report shows an internal voltage of 3.76.

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  • John Lockburner

    That internal is very low, at 3.76 it should be getting to the point of being ok if that's the issue. Is it still doing the same thing? If so can you screenshot the status report from the app and post it here. It might take two reports to get all the info from the top of the status report to the SD card info at the bottom. You'll probably have to set your phone to desktop mode to see the insert image icon on this forum.

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  • Trapper Marshall

    Camera is still exhibiting the same symptoms.  Arm it and when it takes a photo continues to go into the initializing/signal search with the blinking motion indicicator lights.

     

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  • John Lockburner

    I would try a manual firmware update
    https://my.spartancamera.com/download

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  • Trapper Marshall

    Firmware update manually helped for a few days and we’re back to the same trouble again.

    Any further advice?

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  • John Lockburner

    I would email support@spartancamera.com, I just heard of someone else with this issue and the problem was a stuck button on the keypad.

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