GoLine firmware update issue

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Robert Kepple

On the morning of 1/16/24 I did an over-the-air update to the firmware on 3 of my 7 GoLive cameras to the 2023/12/15 firmware (2 GL-VLTEb and 1 GL-ALTEb cameras).  Since then, I am not receiving any email status reports from any of these three cameras.  The not-updated GoLive cameras are sending the email status reports correctly (all the the GoLive cameras are setup to "Send Status Report" each day at 1, 7, 13, and 19 hours).  The scheduled "take photo" emails are functioning correctly.  Any thoughts on how to fix this?

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  • John Lockburner
    • Edited

    You can try updating the camera settings again, also make sure that the time zone is set correctly. Are the cameras sending the status reports to the app as scheduled?

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  • Robert Kepple

    I re-did the settings update and checked that the time zone was correct.  It did not help.  The status reports are not being received in the app.  E.g., the camera shows 12:00 status info (from a picture taken then) and there is no status info from the 13:00 status request.  Any other thoughts?

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  • John Lockburner

    You can try formatting the SD card, then default the camera and then update the settings again. All of this can be done through the app. I would do one at a time and let it complete before requesting another task.

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  • John Lockburner

    Robert, I started paying closer attention to my cameras and noticed the same thing with a few of them. It has been reported to tech and they noticed it to. It's being worked on and should be fixed pretty soon I would think.

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  • Robert Kepple

    John, any further word on this update problem?

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  • John Lockburner

    I'll check on Monday and find out

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  • John Lockburner

    The firmware to fix it is being tested and hopefully will be released this week.

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  • Robert Kepple

    John, thanks for the update.  I'm really hoping I don't have to visit each of the cameras in person and do a camera-in-hand manual fix.

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  • John Lockburner

    I'm pretty confident that it will be an OTA update

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  • John Lockburner

    There should be an OTA update available for your cameras to fix the issue

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  • Robert Kepple

    Thanks for the heads up.  I did the OTA update on the cameras involved and that fixed the problem.

    What is strange is that Spartan support ("Patrisha") was unaware of the pending/new OTA update and kept instructing me to keep trying an in-person full default-and-then-format on the camera (which did not fix the problem).

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