HD Requests Failing

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Patrick Murphy
Noticed last fall on HD Requests they would sometimes be completed. I could view the pic once in HD, return to the pic later and it was no longer HD even though the HD text showed. Now, I'm currently noticing none of my HD Requests are actually HD. Happening on multiple cams. Any ideas? . Fresh batteries. Android phone. Updated App. Good signal. Status shows completed HD Requests. Loading vids with no problem and sending from same location as HD request.
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  • John Lockburner

    If you go to the portal (my.spartancamera.com) are the HD images there? You'll see HD image icon by the photo that you can click on.

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  • Patrick Murphy

    Yes they are noticeably HD on the portal even when viewing on smaller phone screen in lieu of typical large PC screen

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  • John Lockburner

    Go into the phone settings (not the app) and go to apps and the Spartan app. Click on storage and you'll see a box to click to clear the cache and another to clear the data/storage, clear both of those and then uninstall and reinstall the app. Before the app opens clear the cache and data/storage again and then open the app and log in.  

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  • Patrick Murphy

    K thx. Once that is done should the past requested HD images (last few weeks) be available or is this basically a hard reset and fresh start?

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  • Patrick Murphy

    Reinstalling didn't allow the older HD images to update. Still standard. I also checked the HD requests on another Android phone and they are still standard as well. The second phone did not uninstall/reinstall the app. For some reason the HDs are failing on the 2 android phones.

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  • John Lockburner

    I would email support at the office and see what they have to say, support@spartancamera.com

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  • John Lockburner

    Did you clear the storage and cache?

    Did it make you sign in again after you reinstalled it?

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  • Patrick Murphy

    Yea

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  • Patrick Murphy

    Is there a way to forward this entire transaction to them? Vs retype?

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  • John Lockburner

    You should be able to copy and paste the url from the notification email, just copy and paste the "view comment here" and send it to support.

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