Go Cam un-responsive for 3 weeks.

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Jonathan Zalar

I have a Go Cam M out in the field and it has failed to check in for over 3 weeks.   It was set up to send a status report and 1 picture every week.  I been trying to update the settings to daily status reports and two pictures a week just to get it to start sending again.  Last report had 100% battery and 38 signal quality.  Are there any steps I can take remotely to troubleshoot the issue?   I am currently over 1200 miles away from the camera.   

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  • John Lockburner

    The #1 scheduled event is set for every day so you should at least get one status report a day minimum. Have you checked your data plan to make sure it's still active? Can you screenshot the status report from the app and post it here, it might take two screenshots to get everything from the top of the report to the SD card info at the bottom. You might have to set your phone to desktop mode to see the insert image icon.

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  • Jonathan Zalar

    My data plan is active and plenty of data available.   Here are the screen shots from the last status report. 

     

    Thanks for the help

     

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  • John Lockburner

    Everything looks ok there. What are you using for power for the camera? Any chance the antenna got damaged or possibly someone messed with the camera?

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  • Jonathan Zalar
    • Edited

    There is a chance the Antenna got damaged,  I will have to see if i can get someone to check.   Is there anyway to ping it to see if it is a network or camera software issue?   The cameras I have deployed are very hard to get too.   

    For power,  I have an external battery and the energizer lithium Ion's inside.   

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  • Elizabeth Swoope

    Your camera is down. For some reason it cannot connect to the network. There’s no way to do anything with it remotely until and unless it connects to the network. It only checks in when it sends a photo or scheduled event. It’s not doing that because it can’t for some reason.

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  • Jonathan Zalar

    That was my fear.   Thank you for looking into this.  

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  • John Lockburner

    Jonathan, you can try cancelling all of your pending commands and request an SD card format, it a very long shot and probably won't work but it's worth a try.

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  • Jonathan Zalar

    I just sent the request and keeping my fingers crossed.  I will update this forum once I see if it works or not.   

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  • John Lockburner

    If it's going to happen it will most likely happen at the midnight status report.

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  • Elizabeth Swoope

    If your camera still has not checked in since May 11, this is not going to work. If it has checked in within the last day or so, it may check in again and this may work. It will work ONLY if the camera contacts the server again, in which case you will get a status report.

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