camera stopped sending - even with available credits

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Mark Goebel

An odd problem today, my camera stopped sending images the same day my monthly credit expired.  I have credits "in the bank" and a new credit was applied but my camera is offline.  In the past I've not had to reset the camera when using a new credit - a good thing since the camera is 63 miles away.  Any ideas?

 

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  • Elizabeth Swoope

    What model camera (GC-what)?

    Is the firmware current?

    Batteries?

    Is it possible that nothing has happened in front of the camera for it to send anything, or are you saying it’s missing scheduled events?

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  • Mark Goebel

    Good questions.  Model number GC-Attb-KT. Firmware current.  Batteries 100% with solar panel feed.  Lots of known activity in front of the camera since it went off line this morning.  I have two of these cameras and both are incredibly reliable and I am very pleased with them.  This one is a puzzle.  Next scheduled activity (take a picture) in about sixty minutes so we will see. 

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  • John Lockburner

    How's your data plan? A lot of times the data plans expire on the same days as the credits.

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  • Mark Goebel

    good idea on the data plan, but I checked .... I am on "auto renew", active, and plenty of GB left.  

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  • Mark Goebel

    ok I think I see the issue.  my monthly credit expires today 10/24.  I have 6 credits left in "the bank".  Spartan Camera made no transaction today to take one of the six remaining credits to keep my service going.  I wonder if there is an issue with their automatic debit function?  

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  • Elizabeth Swoope

    I think it won’t take a credit until the camera sends a picture. This is so that if people aren’t using a camera, there’s no debit of a premium credit until the next time the camera sends a picture after the credit expires, which might be several months. A camera is only charged a credit if it actually sends a picture in a given month. 

    I had an ATTi go offline for three and a half days. Running a bunch of other AT&T cameras that didn’t, but all my cameras are in a low signal area.

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  • Mark Goebel

    thanks, but the camera is in a good signal area and there is activity in front of it - so it should be sending. this camera usually sends hundreds of images a month (lots of game!)

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  • John Lockburner

    My guess is that the camera not sending is unrelated to the credits

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  • Shane Wohl

    My new 4G Verizon just did the same thing. Set it up the day I left for Hawaii, it send 3 or 4 pics then nothing. Hi traffic area, in my driveway. Got home yesterday. Full batteries, lots of card space and taking pics. Just not sending. Have 10 credits in the bank of spartan. My older 3G Verizon is working fine

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  • Mark Goebel

    Ok thanks for letting me know.  I have a problem ticket in ... let's just wait and see.  My camera just missed its standard photo time (I have two programmed in per day) so something is off.  Maybe there was a problem processing the credits or something.  

    I still like the cameras a lot.  I have two operating on my ranch 60+ miles away and enjoy the images.  Good photo quality and keeps me thinking about hunting and fishing even when I cannot be there! 

     

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  • Shane Wohl

    I just went outside and reset all my settings in the camera itself, set all the app setting to match, and now its working. technology,,,,ain't it great

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  • John Lockburner

    swexcavation, what model camera?

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  • John Lockburner

    Mark Goebel, go into the cameras menu and do a hello test and see if it passes or fails.

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  • Mark Goebel

    By "hello test" do you mean "request status"?  If so, no luck there either.  I might have to drive out there and reset the camera.  No worries, it will give me a great excuse to go spend the day at the ranch! 

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  • Elizabeth Swoope
    • Edited

    No, the hello test is done with the camera in setup and logged into the network. On the wireless (fourth) tab, scroll to diagnostics then choose hello test.

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  • Mark Goebel

    went to the fourth tab, choose "wireless" and see "there are no subscriptions on your account" - interesting, six credits left and ATT account ok (aunt renewal).  Waiting for reply from Spartan camera this morning. 

     

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  • Mark Goebel

    "aunt renewal" = "auto renewal"

     

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  • John Lockburner
    • Edited

    You do the hello test on the camera itself, fourth tab over in the cameras menu

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