Stopped receiving emails, worked for 8 weeks then stopped (GC-A4Gb).

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David Bailey

Camera is still taking pictures but it stopped sending emails on the 16th of Dec.   It had been working as advertised since 16 Oct.   I still have a month of subscription left.  Attempted the OTA firmware update and when I clicked on it the button switched from "download" to "cancel" and nothing has happened.  Went to camera and clicked update FW and it fails to load.  I clicked on default settings, turned camera off then tried again....nothing.   As a last attempt, I went to the firmware page, downloaded the correct firmware on an SD card and attempted to download it that way to no avail.  What should my next troubleshooting step be?

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  • David Bailey

    I should add that I have "Bundled data and premium service" until 16 Jan.  

    I tried sending a manual picture...picture took, email did not send.  

    Model ID: 015081000160674

    camera ID: 64272

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  • John Lockburner
    • Edited

    Did the camera say "sent" after you took the manual pic? Are you using premium and the app? Or auto?

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  • David Bailey
     
     
    When I attempt to send a manual photo it keeps cycling from “sending...” to “retrying...”
     
    Using Premium.   Had been working fine for 8 weeks then it stopped.  
     
    Dave 
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  • John Lockburner

    Do you have and pending commands in camera management? If so cancel them

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  • David Bailey

    Ok.  Just canceled OTA FW update.  

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  • John Lockburner

    Default the camera and try the manual firmware update now

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  • David Bailey

    When I attempt to manual update it says “file not found”

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  • David Bailey

    I have 10 GB free on that card and the batteries are brand new.  

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  • Elizabeth Swoope

    Format the card in the camera. There should be lots more than 10G free. Make sure that the file name doesn’t have any spaces or a number in parentheses.

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  • David Bailey

    Just formatted in the camera, reloaded the firmware onto the SD card then tried to update FW.  Still says file not found. 

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  • David Bailey

    The file name has no spaces or numbers in parentheses 

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  • David Bailey

    Turned off then back on, FW manually loaded successfully.   Tried to send photo and it says server error, contact administrator.  

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  • David Bailey

    Invalid imei 

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  • John Lockburner

    Default the camera, turn it off for a few seconds and then back on and I think you'll be good to go. Make sure you have good signal when you do it.

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  • David Bailey
    • Edited

    Defaulted, turned camera off for a good minute.  Still getting “invalid IMEI/MEID, contact customer service”.   Outstanding service where I’m at. 

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  • John Lockburner

    Go into the cameras menu and go the information screen, does the IMEI number on that screen match the one on the sticker on the camera?

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  • David Bailey

    No it does not match

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  • John Lockburner

    Email me the IMEI number that's on the cameras screen and I'll try and get it straightened out first thing tomorrow.
    johnny.lockburner@spartancamera.com

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  • David Bailey

    Sent

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  • John Lockburner

    Got it

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  • John Lockburner

    Try it now, it should be good to go. On some rare occasions you have to reregister the camera but try it without first.

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  • David Bailey

    Had to re-register the camera and now it works as advertised.   Thanks.  

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  • John Lockburner

    Glad it's working again, sorry for the troubles.

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