Camera not working

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Brendon

My camera has not been working for a while. Finally took the time to trouble shoot it. Replaced the sd card and batteries. Camera shows full service and full power. Camera takes photos and saves them to the memory card. Camera will not send status report or upload wirelessly photos. I manually updated the firmware and that was successful not did not help get the camera to send photos or status reports.

Thanks for the help.

Brendon

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  • John Lockburner

    Do you have premium credits? If you try and take and send a manual photo by pressing ok to take a picture while in set up and then ok again to send it what happens? Have you tried defaulting the camera in it's menu and then turning it off and back on?

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  • Brendon

    Thank you for your response. Yes I have premium credits. I have tried defaulting the camera and turning it on and off. I took a photo in the setup menu and tried to send. It said Setting... and then Failed.

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  • John Lockburner

    Have you double checked your data plan? Also go into the information screen on the camera and look at the IMEI number, first thing to check is that it's there, second make sure it matches the number on the sticker on the camera. What model number is your camera, GC-???

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  • Brendon

    IMEI is there. IMEI matches the sticker. Model is GC-ATTi on the info screen, on the sticker it says GC-ATTb-KT (S158). I went to confirm my data plan and was unable to login to my AT&T data account for some reason. It appears this is probably the problem. Reset my data plan and now waiting to see if it will work, so far no communication with camera.

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  • John Lockburner

    Is there a chance you put the wrong firmware on the camera? Maybe you put the atti firmware on it. Make sure your downloaded the firmware for the exact model number that you have.

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  • Elizabeth Swoope

    Brendon,

    Can you see the lights on the front of the camera (ATTi) or is the flash covered with black (ATTb)? 

    Johnny may be on to something with the possibility of the wrong firmware.

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  • Brendon

    Thank you both of your comments about the firmware. I wasn't 100% sure which one I used so I reuploaded the blackout one. (flash is covered in black and model is Attb). It looks like that was the problem. The camera will now upload pictures! It still won't update the status report if anyone has any ideas though.

    Brendon

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  • John Lockburner

    Is it staying pending in camera management? Maybe try cancelling all pending commands and then request another. Remember you won't get the report until the camera checks in either sending a picture or a scheduled event.

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  • Elizabeth Swoope

    It won’t update the status report unless you request one and then it won’t do it until the next time the camera contacts the server. You can force it by requesting a status report, then taking/sending a photo manually. If you don’t request one, it won’t update until the next scheduled status report, whenever that is.

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  • Brendon

    Thanks. I canceled all pending requests and requested a status report. It wouldn't update but when I also requested a photo it did not update the status report main page but it did upload a status report under the command history. That should be good enough for my purposes.

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  • Elizabeth Swoope

    If you are using the app, on the status page, there's a little circular arrow to refresh the info.

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  • Brendon

    That worked. Thanks so much.

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