Camera is not sending pictures to my phone

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Peter Doucette

I got a new phone and ever since my cameras don't send pictures to my phone. I have the app on my phone. Only 1 camera will send to the app. but I have to open the app first.

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  • John Lockburner

    What kind of phone did you get? Have you tried restarting it?

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  • Peter Doucette

    I have tried restarting my phone it doesn't seem to work

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  • Peter Doucette

    I have an Android phone

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  • John Lockburner
    • Edited

    Ok, when you download the app if you scroll down on the page at the play store  there's a place to be a beta tester, I suggest using that version of the app. Also with the new Androids there's a place to check off to keep the app running in the background, make sure that is checked. In the app settings make sure auto download is turned on and download only on WiFi is turned off. Is it a Samsung phone by any chance?

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  • Peter Doucette

    My phone is an LG. And the app is running in the back ground

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  • John Lockburner
    • Edited

    You can try going into settings and then to apps and then find the Spartan app and do a force stop and then clear cache and clear data. You may lose your pics so copy anything that you want to another folder before doing this. Then open the app and see if it behaves differently.

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  • Peter Doucette

    I tried it. It pulled pictures from my 4G camera that were already on there but it didn't pull the pictures from my 3G camera

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  • John Lockburner

    Do the cameras have the same access code or are they different?

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  • Peter Doucette

    They have different codes both camera were working with my last phone. I have the same phone as my last one. I changed phones because the button to turn the phone on and off didn't work anymore.

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  • John Lockburner
    • Edited

    When you look at the account tab on the app are both cameras codes green letters or is one in red?

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  • Peter Doucette

    Both are green

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  • John Lockburner
    • Edited

    Are the pictures getting to the portal? Have you tried to hit the authenticate button again?

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  • Peter Doucette

    I just did a status report on my 3G camera and it did the new report

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  • Peter Doucette

    My 4G camera is working good now be my 3G isn't

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  • John Lockburner

    Are the 3g pics getting to the online portal?

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  • Peter Doucette

    No I have that camera here and I know its taking pictures but they not being sent to the portal

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  • John Lockburner

    Ok, so the phones probably fine then and we're dealing with a camera/ portal issue. Do you have premium credits? When you turn the camera to set up and it finds signal, press the ok button to take a picture and then press it again to send the picture and see what it says on the screen. What is the model number of the camera?

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  • Peter Doucette

    I just need ed to buy more credits my 3G camera must have run out and I didn't get an email to renew. I took a picture and I received it. Thank you for all your help. Hopefully they work now

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  • John Lockburner

    Glad you're back up and running. Sometimes those emails go to your spam folder.

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