GC-V4Gi says "searching network"

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Kyle Morton

• January 19, 2019 17:48

In Dec, while getting pics nightly pics of a shooter I've been waiting on for a year, my camera stopped connecting and says "Searching Network"

new batteries

verizon bill is paid and I have premium credits.

correct SD card that has worked for a year

Customer support said to take the sim card to a verizon store, waited 1/2 an hour and they didn't have a device to test it.

anyone have any suggestions?  tried the eraser to the sim card, but no help.

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  Kyle Morton

  • January 19, 2019 17:50

  and firmware is up to date

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  John Lockburner

  • January 19, 2019 17:57

  Even though the SD card has been working fine I would try a new one, they can go bad. Make sure it's a class 10 and no larger then 32gb. I prefer 16gb cards.

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  John Lockburner

  • January 19, 2019 17:58

  Have you tried defaulting the camera in the settings and then turning it off and back on?

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  Kyle Morton

  • January 19, 2019 18:21

  thanks for your response, yes, done that multiple times.  Verizon has run the "wire tests" and said it is a camera issue

   

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  Kyle Morton

  • January 19, 2019 18:58

  tried new 10 class 16G card, same result.

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  John Lockburner

  • January 19, 2019 19:07

  Look at the information screen on the camera and see if the IMEI number matches the one on the sticker on the camera.

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  Kyle Morton

  • January 19, 2019 19:12

  the IMEI number is blank on the information page, I think I read that happens when you default the camera.  is there a way to type it in?

   

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  Kyle Morton

  • January 19, 2019 19:15

  something it keeps doing is when I register the camera, it completes, but then none of the buttons will work.  is that normal?

  I have to completely shut it off.

   

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  John Lockburner

  • January 19, 2019 19:17

  You shouldn't have to register the camera unless you deleted it from your account. Do you have any pending commands in camera management? If so cancel them. If you are trying to do this inside try going outside and defaulting and turning it off and back on.

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