Cannot download videos
Any current reason I can't download pictures from my Verizon 4G camera. Always worked perfect before, signal is full strength, I have received every picture in the expected filename sequence, every status update, every scheduled photo. I have requested several pictures in the last two days, received photos from the camera but no video. I have had problems when more than one request was current, so I've purposely maintained only one request.
Any problems at the server?
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To add to the above comment, making these requests from the web portal rather than the phone app seems to work. I had about 5-6 fails from the App which were not processed following an event. Changed the request to being made from the web portal and it worked following the first event. Seems to be a problem with the App request.
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Z4G (newer one) Batteries not low (3W Solar panel w/ 4.5Ahr SLA), good voltage. I've been away from home for a couple days and have attempted 5-6 times to request video using App. No luck. Got home this evening made the initial post here. Following that deleted existing video requests made from App and replaced with one made from the web portal and in moments the video came in. Could be a fluke, not sure. Will test via App/Portal for a few days to see if this repeats. Just curious with the post if there was a known problem with the app. Thx.
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It’s a 2018 4g Verizon.
batteries show good voltage.
i deleted the earlier requests and connected via the website rather than the app,and requested 2 vids and one HD pic.
They came through with my morning report today.
same device just not using the app!
it must be an app issue,as someone suggested in another chat.
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Mark is it a Z4gb or a V4gb? Would you please try requesting a video though the app again and see if it comes through? If it doesn't send the video after a few pictures come in then cancel the request and try though the website. If it does work then then we'll have to get tech involved to see what's causing the problem.
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Downloaded a video from the app on my V4gb with no problems. I HAVE noticed in the last couple of days a lot of signal strength variation with Verizon and this camera. My 3G cam never wavers from 3 bars of signal, and the V4gb used to always have 5 bars of signal, but it has been varying wildly the past week or so from 2 to 5 bars.
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Update
my cam is a V4GB
Firmware is -DSP:2018/01/11-14:0...
i cancelled requests last night,made via via the app,and requested a couple from the website,and they came in with my morning cam report.
ive got a 16GB Sandusky card if I remember correctly. The report shows 15.11 GB free space.
i got one video immediately after setting to video and requesting it,but probably 8 requests went unrolled.
web request is no problem.
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Mark,
This won’t help you now, but I have all my cameras set to send either status reports or photos at midnight, 3 AM (takes care of the time changes), 7 AM. 9 AM, noon, 3 PM, 6 PM, and 9 PM. That way, I know every camera is going to check in every 3 or 4 hours. You may not need that on a busy camera but on cameras that see less traffic, it’s nice to know I don’t have to wait too long for a video or HD photo or settings update.
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leeoneill2543,
Johnny’s suggestion to cancel all pending commands is the best way to handle this. I sometimes get away with cancelling the oldest command and then the ones stacked up afterwards will execute. Now if you try that and you’re still not getting videos, best to cancel all of them.
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