Cannot connect to AT&T

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Brad Sparr

New camera purchased yesterday.
I purchased the 2GB plan from buy a session and can’t get the camera to connect to the network. When I turn the camera on all I get is “searching network”. When I go to register camera or hello test all I can get is “test failed”.
I have checked my AT&T account and it is active.

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  • John Lockburner

    Make sure you didn't get a Spartan Sim card, that's what has been shipping with the cameras. The Spartan Sim cards are white on the front and you have to purchase the data from Spartan, not ATT.

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  • Brad Sparr

    That appears to be the issue, the dealer where I purchased the camera told me to buy the AT&T plan so that is what I did.

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  • John Lockburner
    • Edited

    You have to cancel that plan, either ask for a credit or have the data transferred to another camera if you have one on buy a session.

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  • Brad Sparr

    Thank you for letting me know about that

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  • Brad Sparr

    After canceling the AT&T account the camera is working now. Is there a way to get the camera to send a text message with the photo instead of going through the app ?

     

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  • John Lockburner

    There is, but you won't get the videos. The app is also more reliable then text/email. You'll have to go to the online portal and add your cell phone number as an email address under the account tab and email addresses. Then go to cameras and delivery options for that camera and check off your phone number. Make sure you click update whenever you add a number or make a change.

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  • Brad Sparr

    You have been very helpful, thank you

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