Very upset!!!!!

Comments

14 comments

  • John Lockburner

    What model camera and are you using the app?

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  • Tony Kunde

    The gocam verison.

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  • John Lockburner

    A specific model would help, it should say GC-??????. Are you using the app and premium?

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  • Tony Kunde

    GC-V4Gb,I went to the verizon store and signed up for Data Plan 2GB.

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  • John Lockburner

    That stinks that it missed sending those two pictures, The cameras are close to 100% but they do miss sending an occasional photo every now and then. Do you know if it missed others or just those two? A few things that can help with transmission success is making sure that your firmware is always up to date and that you use a class 10 SD card that's 32gb max, 16gb is even better.

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  • Tony Kunde

    I was waiting on the camera to let me know when they were around.

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  • John Lockburner

    I think I see the problem, on the bottom of the night photo the picture is showing P3, that means that your batteries are getting low, especially if they are lithium batteries. I wouldn't be surprised if you look at the night pics the morning of 11/13 and that evening if it doesn't show low battery as well.

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  • Tony Kunde

    I used Duracell Quatum batteries and the camera took another 200 pictures,this

    is the first year using this type of camera so I up for any suggestions?

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  • John Lockburner

    The camera will keep taking pictures after the battery starts getting low, it will just get flaky with sending them or even the detection might decrease. Lithium batteries will last longer in the camera but give very little warning before they die. Spartan does sell an external battery box that works great, depending on how your camera is set up the rechargeable battery in the box can give you 8000-11000 pictures before needing to be charged and if your location gets a decent amount of sunlight there's connections for a solar panel.

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  • Steve Peterson

    I have five cameras  that are continuously deployed so I've seen a few hiccups here and there.  For the vast majority of those missing photos I have learned that based on camera location and weather the cell signal is usually the culprit.  The newer 4G cameras tend to show more signal strength bars than the 3G's, but I think that is just a difference in the sensitivity of the signal gauge.  I've placed 3G cameras in the same place as 4G and the 3G may indicate 1-2 bars and the 4G shows 4-5 bars, but the number of photos missed on cloudy or rainy days are about the same.  If you are using the premium service keep a close watch on the filenames and you can begin to figure out what conditions cause the missed photos.  I think a few other camera related items can cause this as well, like if the photo is taken within minutes of a scheduled photo or status report.  I agree with the post above though that the latest firmware does seem to improve these things and more.

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  • ELAINE BEESLEY

    We have had the same problem...with BOTH cameras we have purchased. We have been hunting and seen deer that the camera didn't catch, even killed one this year that the camera didn't pick up until after he was hit and trying to run.  We've tried moving them, replaced batteries, tried different brands and even tried lithium batteries but there is really no rhyme or reason we can find other than the camera or server is having issues.  Either way it is VERY frustrating to say the least, and we will never buy another Spartan camera or recommend it to anyone else. #OVERIT  #JUNK

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  • Elizabeth Swoope

    JeffBeesley,

    Did you make sure the firmware was updated? I’m asking because you didn’t mention doing that, but you may have. Firmware updates are often made to deal with connection issues and connection issues are often the cause of pictures taken but not sent. (You didn’t mention whether the cameras took pics but weren’t sending all of them or whether they weren’t taking pictures.)

    Did you post here to get help, message the Spartan Camera FB page, or contact tech support for help? (Again, you didn’t say whether you’d done that so maybe you did.)

    Camera position matters, not just location. Without seeing photos from your sets, there’s no way to tell whether there might have been some adjustments to camera position that might have made a difference.

    There haven’t been server issues for months, since early last fall, thank goodness!

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  • ELAINE BEESLEY

    eswoope:

    We have tried to update in the past but it didn't seem to work. I contacted tech support on the camera we purchased recently (end of 2018) because it was only working part of the time (again we did multiple tests in different locations with strong signal AND batteries), and we had to return it for another one but it seems to be just as "FLAKY". Our older camera from 2 years ago quit working just after the warranty went out. We only decided to try another Spartan camera because we thought it would be the same process for startup and operation, and there are actually few good trail cameras out yet that send pictures directly to the phone through Verizon. However, when we received it the setup process and operation is different and more complicated than before. There are no clear instructions, nor warnings about updates in the box when you receive the camera. It was something we figured out last year by trial and error, but definitely very frustrating. There appears to be 2 ways to update on the camera, and one online, but who knows which one or combination works since again, THERE ARE NO CLEAR INSTRUCTIONS. We now have owned 3 cameras, and still have 2, but NEITHER work. Such a shame.

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  • Elizabeth Swoope

    I think we can help you here. There actually are instructions online. There are manuals and there are also a lot of KnowledgeBase articles. 

    Computers and tablets and phones don’t warn you on the box about updating them, but you typically do have to update the operating system on all those items, even if you buy one the day they are released. 

    There are only two ways to update firmware. One is over-the-air, which you can do if the camera is running premium and you have good signal. However, updating by copying the firmware to the SD card and doing the update directly from the camera is the easier way if you are having problems. There are two ways to do that, but only one works with any particular camera. 

    What model camera(s) do you have? There are several of us here who are willing to try to help you get your cameras working. 

    I will post some links for various things you’ve mentioned:

    Firmware update:

    https://support.spartancamera.com/hc/en-us/articles/360010408073-How-to-update-firmware

    Manuals:

    https://support.spartancamera.com/hc/en-us/articles/360010539893-Manuals-Instructions

    The newer model cameras have a lot more features than the older models. The new camera you have now has a faster trigger, faster transmission, stronger flash, and it capable of taking and transmitting video. The setup is actually not that much different from the older models. 

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