No text photos on ATTB
Well I talked to someone how my camera works and told him about you need a email address just in case server goes out. Well I jinxed Myself my camera is down last text picture was at 7.27 pm tonight. I do not use the app only auto sent to text. Will not send text at all I added my email address code and I’m getting email codes and pictures . Hope you guys get it fixed quick you are all so awesome when we all need your help. We understand it takes time and can’t be done right now.
-
When those camera won’t send on text messages. The techs have to change the email that sends me my photos has nothing to do with anything I have to do with my cell phone carrier. I can not fix it nor can At&t. It has always been this way If it was something on my end I would fix it. I do not use the app on premium im using auto. I have the GC-Attb go prepay camera that takes codes. I’m sure it will hopefully get fixed that would be nice. Looks like it’s emails for awhile.
-
I am having same problem. It is going to premium page on the ones set up as premium. The ones that are auto are sending to the numbers that aren't ATT, but any ATT number is not receiving pics. Mine started around 1430 yesterday. My brother got a few last night and my friend w/ ATT received a big pic dump this morning around 555.
Any idea on if this will be resolved? Otherwise I guess I will switch them all to premium and check the website every once in a while. Only issue is most are hard to reach in a timely manner.
-
I’m getting pictures right now that are current email and text but that doesn’t mean it’s fixed. I do believe it’s a at&t issue that they say isn’t theirs or it’s a apple issue from the last download update causing problems issues with messaging. I did a lot of changing message settings in my phone turning it on and off force shutting down iPhone. Stuff would load up and come through some after Turing back on. I had one person send me a large voicemail 4 days ago and have never received it so I’m sure this is when it all started.
-
This link should have what you need to know rowlandroberson
https://support.spartancamera.com/hc/en-us/sections/360002180553-Mobile-App-General-
-
This seems to happen every couple of months or something. I have 6 cameras 4 Verizon and 2 AT&T and don't receive text pics from any of them, but the pics show up in the app. It usually gets resolved within a few days, but if you are using cameras for security it makes them pretty worthless. I'm a long time subscriber and considering switching.
-
jacks_john, that's why Spartan suggests using the app, because it's much more reliable. This is not a Spartan created issue, it's something with ATT cell phones. This also happens with other cell cameras, it's not specific to Spartan. I do understand there are some instances where the app isn't the best option.
-
So if you run multiple cameras and use some of the cameras for security and others for normal "game cam" type uses, how do you set up the app to only notify you of the pics from the security cams? End users want to know if someone is trespassing on their property (for example), but probably don't want to get notified about every squirrel at the feeder.
-
You could try setting the auto download to "set per camera" and then just check off the cameras you want downloaded instantly. I'm not exactly sure how the notifications would work. You can also do like you are doing now, use the app for security if that's the most important to you and have the game pics sent though text and/or email. From what I've seen most people want all their pics right away though.
-
You still get notification sounds from new pics from the other cameras even though the app hasn't downloaded them yet, so this doesn't work.
Any other suggestions? I would think this would be a relatively common issue for people that use the cameras for security *and* for game cams. The way I have it setup now is the delivery options for the security cameras go to an email address which forward that to the phone. This way the incoming texts from them to the phone come into a separate text message than the other cameras. On the game cameras I have the delivery options set directly to the mms addresses for the phones. The end result is a text message stream for the security cameras and a text message stream for the game cameras. I hide the alerts for the text messages from the game cameras, and open the texts and review them periodically. I set the sound for the text messages from the security camera as something unique to distinguish it from the a normal text. It works pretty well with the exception of the periodic outages like this one.
-
I’m running 25 cameras at our camp. Some are for security, some for wildlife, some for both. I only use the app. The security cameras are the first ones on the app, then they’re arranged in location order, with the security/game ones after the security only ones.
Would setting up a separate email address for the game cameras work?
-
How does the ordering of the cameras in the app affect anything? I can try removing mobile access from the game cameras so they don't show up in the app, and leave the game cameras going to text. I'll try that out. Seems like a bandaid to a functionality problem in the app if it works. Could we add a feature request for this in the app? Specifically - The ability to notify based on the camera. That way you could turn off notifications for game cameras, but still have critical notifications enabled for the security cameras. Camera based notification.
-
>>Right?
Not to me. I'm fine with getting notifications. If I don't have time to , I just glance at the home screen at the first four or five cameras. I can easily see if the notification is for a new photo there. If it's not, I don't worry about it until later.
Even if I discovered an intruder, it would probably take law enforcement at least 30 minutes to get there unless someone was in the area already, which is unlikely. It's a large, very rural county. It takes about 15 minutes to drive the 5.5 miles from the 4-lane highway to our property and 10-12 minutes to drive the 3 miles on the gravel forestry road.
As I said earlier, what works for me may not work for anyone else.
Please sign in to leave a comment.
Comments
35 comments