Cannot see photos taken?

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Allyn Thames

• February 17, 2019 21:53

My camera worked fine a few months ago.  I moved it to a new location and now I cannot see any of the photos taken?  I have looked on the website and the app, but no photos?  The camera says it takes photos, but then I cannot find them?  What should I do?

Thanks!

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  John Lockburner

  • February 17, 2019 22:41

  Did you check your premium credits?

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  Allyn Thames

  • February 17, 2019 22:54

  Yes, I currently still have premium credits. 

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  Allyn Thames

  • February 17, 2019 22:55

  I am not able to see the photos on the app or online when I log in?

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  Allyn Thames

  • February 18, 2019 01:23

  Not sure if my premium credits are being used?  Do I have to activate them?

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  John Lockburner

  • February 18, 2019 02:07

  The credits will be used when they are needed, you don't have to do anything as long as they are showing in your account. Is there any chance you turned the camera to auto instead of premium when you moved it?

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  John Lockburner

  • February 18, 2019 02:09
  • Edited

  What does it say on the screen when you try and send a manual picture in set up mode by pressing ok to take a picture once the camera finds signal and then pressing ok again to send the picture.

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