randomly stops communicating

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Marc Hilt

With 4 cameras operating, 1 continues to suddenly stop sending daily images and status reports. The other 3 stay on tasks. I drive to the site, shut the camera off, wait 30 seconds turn it on and we are good for a couple weeks. Then it happens again. Just started again this weekend. All cameras are ATT and this one a ATTXB with no pending commands. Firmware up to date. Thoughts?

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  • John Lockburner
    • Edited

    Is power save turned on in the settings? Are you getting you're data from ATT or Spartan?

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  • Marc Hilt

    Data comes from AT&T. No reason for power saver on any of the 4. They all have solar panels with external batterie. Power levels on al cameras is P5. They are all sending image taken in dark to double check power levels

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  • John Lockburner

    Try turning power save on and see if it makes a difference. You won't lose anything except for a few seconds of transmission time.

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  • Marc Hilt

    Will try via app. If it doesn't work I will sooner ot this weekend re set and turn on power saving manually. Thanks.

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  • Marc Hilt

    As expected no results from app. It is worth noting that once when this happened I had sent a status request to the camera and a few days later a single report came to phone. But it didn't resume normal schedule after. Which I interpret as the camera and portal are attempting to communicate even if the camera is not on schedule. I could be wrong.
    But the question is:
    Why would switching to power saving help?

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  • John Lockburner

    This is just a guess on my end but if power saving is off the camera stays connected to the network. I feel that sometimes this is detected by the carriers and they might look at it as a spam attempt or something not as it should be a then the camera gets booted off. Like I said, just a theory but on a few occasions turning on power save has fixed things.

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