Error: Optional(909) - Access Denied

John Dove

March 20, 2019 17:12

Just noticed my Spartan App (iOS) was updated - I am able to sign in but get the error above (subject line) every time I open the APP.

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6 comments

John Lockburner

March 20, 2019 17:17
I would try restarting your phone
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Elizabeth Swoope

March 20, 2019 18:01
As Johnny suggested, try restarting your phone. If that doesn’t fix the problem, please contact tech support, 770-582-0004 9 AM - 6 PM Eastern M-F. I’m running the new app on four iPads but no phone. I haven’t seen that error message and I haven’t seen it mentioned by any of us who have been testers so it’s something that tech support needs to know about.
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John Dove

March 20, 2019 18:14
understood - the reboot did not fix the error so I will contact the support team.

Thanks, Liz/Johnny!
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John Lockburner

March 20, 2019 18:19
Have you tried signing out and back in?
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John Dove

March 20, 2019 18:20
just tried that as well - no luck - i receive multiple pop-ups of the error - though i'm still able to receive new photos :(
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John Lockburner

March 20, 2019 18:21
Just got word to try this:

Remove your access codes for the cameras (don't forget to hit the update button)

Refresh the share tab

log out and then log back in to the app
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