Settings to send Images

March 28, 2019 13:04

Camera is working. I can see images on Camera Management when I log into SpartanCamera online.

Service is Verizon and I have premium credits.

2 issues -

the mobile app isn't showing current images, I can only see old pictures from 3 weeks ago. From the online SpartanCamera management webpage when I click Mobile Access it tells me "Sorry the page can not be found!"

I'm getting every image emailed to me. I'd like to turn off emailing images and only see images on the mobile app.

Any suggestions on how to accomplish this feat?

Comments

15 comments

John Lockburner

March 28, 2019 13:12
Have you updated to the new app?
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Lynn McMillan

March 28, 2019 13:15
Yes, it automatically updated on my phone. I uninstalled and reinstalled last night. Still only images from 3/11/19 showing.
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John Lockburner

March 28, 2019 13:19
Are the new pictures showing up on the online portal? When you logged into the app after it updated you used the same username and password as you are using for the online portal correct? What type of phone and what version is the app? just tap the info tab on the app to find the version.
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Lynn McMillan

March 28, 2019 14:46
Camera is taking pics and sending them to be via email and they are on the SpartanCamera website under Camera management. Log in and passwords the same. Motorola Droid Turbo 2 with 8GB free space. App is verion 2.3.0
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John Lockburner

March 28, 2019 14:49
Log out of the app and back in, that might fix it
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Lynn McMillan

March 28, 2019 15:02
Tried that earlier. Powered off my phone...just turned it back on. Go to the app and the latest pics are 3/11. What setting in the online portal tells the camera to send to the mobile app or is it automatic?
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John Lockburner

March 28, 2019 15:04
It should be automatic now. You have the camera set to "instant" and "premium" not "Auto" correct?
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John Lockburner

March 28, 2019 15:06
In the settings for the app you have download only when on wifi turned off and auto download turned on?
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John Lockburner

March 28, 2019 15:09
If you click on "cameras" and "delivery options" on the online portal does it take you to that page ?
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Lynn McMillan

March 28, 2019 15:19
May be getting somewhere now. So, Auto download is downloading to the app on the phone? And it's taking up space on the phone? I can get to delivery option in the online portal. How do I turn off getting the email now?
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John Lockburner

March 28, 2019 15:26
On the camera itself if you want the photos sent to the app the camera must be set to premium, not set to auto. In the settings in the app auto download will automatically download the pics to the phone without you having to tell it to. Also check your permissions for the app and make sure that they are all allowed.

on the delivery options page you should be able to uncheck your email address and stop the emails. Just click the update button after you uncheck it
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Lynn McMillan

March 28, 2019 15:28
Thanks! I will work on this when I get home. I appreciate your knowledge.
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Nolan Swinghamer

June 21, 2019 00:19
Johnnydeerhunter,

Where is this Delivery Options page that you are mentioning above? Im having the same issue in that im getting lots of emails that I don't want. My app is also performing perfectly I'd just like to turn off the emails and I cannot find where to do this.

Thank you.
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John Lockburner

June 21, 2019 00:32
Go to the help tab on the app and sign in if you aren't already. Then tap on the bars up top And then camera management on the drop down menu. Then tap on menu>camera> delivery options and you should see the email addresses there. Uncheck them and click the update button and you should be good to go.
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Elizabeth Swoope

June 21, 2019 00:33
On the portal, log in. CAMERAS > Delivery Options, select the camera, then uncheck the email address(es) and Update.
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