Camera will not send test image or any image.

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Ryan Webb

• April 10, 2019 15:27

I have a brand new camera that I just bought that worked for about a month, and it stopped so I went and got it out of the woods, and now when I try to send a test image, it will say setting, sending, and then say searching for network, for a few minutes and then it will just cut off.  I have changed the sims card in the camera to see if that was the issue, and the camera is showing excellent cell service.  I was curious if there was anything else I could try or if you knew what would be causing this issue?

thanks

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  John Lockburner

  • April 10, 2019 15:36

  If you are using the app/premium have you checked your premium credits?  What is the camera model number GC-?????? Is the camera firmware up to date?

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  jbjohnson

  • April 12, 2019 15:15

  I got same issue

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  John Lockburner

  • April 12, 2019 19:19

  Barnhuntclub and Rhynowebb if you want to email me your portal log in information I will take a look at things for you.

   

  johnny.lockburner@spartancamera.com

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  COConnect

  • April 13, 2019 08:15

  I am having similar issues cameras had been working great until the last software update. All of a sudden one became unresponsive and neither one of them work at night anymore. Nothing was changed in the settings they just stopped working

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  Elizabeth Swoope

  • April 13, 2019 09:58

  COConnect,

   

  Last firmware update or app update?

  What model camera?

  is there any chance that start stop times were set accidentally? 

  Have you checked the portal to see whether there are gaps in the picture numbers? That would show whether the cameras are taking pics but not sending or not taking at all at night.

  What brand, capacity, class SD card?

  What type of batteries and how’s the battery level?

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  John Lockburner

  • April 13, 2019 15:28

  Check what Liz mentioned, usually no night pics is a sign low batteries

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