Not all photos sending

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City of Dunkerton

I have just gotten out Spartan Go camera all set up and ready to use. I have found that not every trigger is being sent to the mobile app. I have 12 credits and only one camera. I am using US Cellular and having no issues with service (cell phone also through US Cellular and getting full bars of 4G LTE). 

 

I have found when pulling the camera I am getting good quality photos, yet some, more than 85% are not getting sent to my email (option is choosen) or the app provided. Anyone have any input as to where/how I can fix this issue?

 

Model - GC-USCi

Premium Credits- 11 Left, 1 currently in use with camera

SD Card - SanDisk Ultra plus 32GB, V10

Reset camera to default settings along with updated to recent firmware 2018-01-02-11:27:53

I am getting status reports, received one this morning but some commands I sent yesterday at 15:30 never went through (requested a high res photo as well as a settings update)

Memory card is empty and has 95% free space 

Did a test photo, and was sent within 15 seconds of taking the photo

 

Thank you,

Daniel 

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  • John Lockburner

    Do you have burst mode turned on? If so the camera does not send all pictures of the burst, just the last picture. Look at the online portal and check the picture numbers and see if there are gaps in the numbers and if so is there any pattern to the gaps? Also pay attention to if there are pictures on the portal that didn't get to the app.

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  • City of Dunkerton

    Yes burst mode is turned on and have noticed that only one does send, I have seen this on the few occasions it has actually sent. I am not seeing any difference in the portal vs the app

    The portal vs what is actually on the so card is a major difference. The portal says there is 17 photos taken, vs over 50 on the sd card. Battery voltage is 3/5 at 5.1 volts.

    I have also not seen any type of trend as to where certain photos are being sent.

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  • City of Dunkerton

    I have set it back up with a cleared sd card, seems to be working perfect as of right now. We will consider it fixed!

    Thank you for the quick response!!

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  • John Lockburner

    If you have burst mode on a 3 picture burst and you received 17 pictures on the portal/app then there should be 51 pictures on the SD card. 5.1 volts is getting low and close to time to change the batteries, especially if you are using lithium batteries. If you want me to take a look at the portal and see if I can find anything that looks out of place you can email me your portal log in information to johnny.lockburner@spartancamera.com

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  • John Lockburner

    Hopefully you're good to go now. Did you format the card in the camera initially?

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  • City of Dunkerton

    The sd card had been used previously for the camera, so it was properly formatted. I had reset to default settings. I believe there may have been an issue with the settings previously that was causing the issue of not sending. Thanks again!

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