Cameras not sending pictures

Follow
John Bennett

Ran out of premium credits and purchased 12 more, 1 camera used a credit automatically after purchase and 3 others never used one and aren't sending pictures.. any ideas on what happened? Also bought a new phone (Samsung Galaxy S10+) and it would download the photos when I'd open the app, but wouldn't get instant notifications, and now its not even downloading the photos when I open the app. Tried reinstalling the app and still nothing

0

Comments

7 comments

Sort by Date Votes
  • Elizabeth Swoope

    Is there any chance that the other 3 cameras just haven’t taken any pics yet? Cameras won’t grab another credit until they send a photo. Do you have any photo events scheduled?

    i have an old phone, so my phone doesn’t have a battery setting under rack app, but look at your phone settings (not the settings when you are in the app), application manager, Spartan Camera, and see if there are battery settings in there. You don’t want battery saving on.

    0
    Comment actions Permalink
  • John Bennett

    Have status reports scheduled everyday at 7pm. My credits ran out on the 25th and I purchased 12 more on the 29th of last month and still haven't got any pictures from the other 3, but they also didn't use a credit. Is there a way to manually make them take a credit?

    0
    Comment actions Permalink
  • Elizabeth Swoope

    So no photo scheduled events. I would change that if I were you. Set at least one a day. I used 3 or more.

    There is no way to make a camera take a credit. They won’t take a credit until they send a picture. That’s to keep them from using credits unnecessarily. 

    Is there any chance that they just haven’t taken pictures in all this time? I do have some cameras in places that don’t get activity unless there’s something happening that shouldn’t be. Those cameras could for for several weeks without taking a photo if we don’t go to the camp.

    0
    Comment actions Permalink
  • John Bennett

    Had a guy out that way yesterday go check on them and he turned them off and back on, so they would have definitely taken pictures.

    0
    Comment actions Permalink
  • Elizabeth Swoope

    Did he take/send manual photos? (Camera in SETUP mode, connected to cell network. Point it at something, press OK to take pic, press OK again to send pic, watch screen for messages. Should be “setting”, “sending”, and “sent”. May do a count up for sending (sending 1 of 9, 2 of 9, etc., second number may be something other than 9).

    0
    Comment actions Permalink
  • John Bennett

    No he wasn't familiar with the cameras, I just told him to turn them off and back on. I'll head out this weekend and see if i can get them going

    0
    Comment actions Permalink
  • Elizabeth Swoope

    You may want to default them, test send a pic, then request a setting update to get them back to the settings you want, do another couple of test pics.

    I highly recommend setting at least one photo event a day so that you get a picture at least once a day even if nothing is happening in front of the camera.

    0
    Comment actions Permalink

Please sign in to leave a comment.

Didn't find what you were looking for?

New post