Camera emails pics, but won't upload to app

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Corey Ingram

• May 08, 2019 14:16

This camera hasn't uploaded pics yet. I have ample premium credits, and the app seems to "see" the camera, but has never uploaded. The other camera onsite with identical settings uploads just fine. HELP!

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  Elizabeth Swoope

  • May 08, 2019 14:33

  Is there any chance that it accidentally got set to sent via Auto during the setup process? 
  
  Did you take/send a photo manually (camera in SETUP, on the network, point it at something, press OK to take a picture, and OK again to send it)? What did the screen show?

  Is there any chance that it’s still in SETUP mode?

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  Elizabeth Swoope

  • May 08, 2019 14:35

  I just noticed that the camera shows 349 lifetime photos. That’s definitely a puzzle. 

  Oh, have you logged out of the app and back in? Restarted your phone? Is it the latest version of the app?

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  John Lockburner

  • May 08, 2019 14:41

  Log out of the app and back in like Liz suggested, if that doesn't get you working look at the online portal and see if the pictures are getting there.

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