App problems/no photos

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Jay Helmke

• June 03, 2019 02:59

Camera used to send photos to email. Bought the “premium credits” so I could more easily view photos in the app. Now the camera no longer emails any photos and the app will not load any photos/says there are none. Batteries are good, has signal on Verizon, not possible there were no photos taken because I was getting 30+ a day. What gives?

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  Elizabeth Swoope

  • June 03, 2019 07:07

  You switched the camera from Auto to Premium (in the camera, with it in SETUP mode, fourth tab, Send Via)?

  Then also in the fourth tab, you chose Register (can’t remember exactly what the option is, but it’s obvious).

  In the app, you clicked the + to add the camera and followed the prompts to input the IMEI and regicide.

  Once the camera was showing in the app, then take/send a manual photo and it should come to the app. (With camera in setup and online, point it at something, press OK to take pic then OK again to send.)

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  Elizabeth Swoope

  • June 03, 2019 07:08

  And you’re sure you didn’t leave the camera in setup mode?

  Did the camera send a status report at midnight?

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  Elizabeth Swoope

  • June 04, 2019 11:57

  Does the camera appear in the app, just no pics? Or not in the app at all?

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  Permanently deleted user

  • June 04, 2019 19:22

  It might be an SD card issue. Have you call Spartan's support line?

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  Chris Overstreet

  • June 02, 2021 21:27

  Photos are sent to my email but the app does not have any photos. Why doesn’t photos show on app?

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  John Lockburner

  • June 02, 2021 21:31

  Chris, did the camera ever send to the app? Is the camera itself showing on the app home screen? Have you tried logging out of the app and back in? Android or ios?

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  Chris Overstreet

  • June 02, 2021 23:00

  Camera never sent pictures to app

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  John Lockburner

  • June 02, 2021 23:16

  Are you running the camera in auto where you put the email address in the camera or did you enter the email address on the online portal?

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