Comments

30 comments

  • John Lockburner

    Was this camera working before and then stopped? Are you still getting status reports? If you aren't buying bundled data through Spartan directly do you have premium credits?

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  • tyhansen8

    yes the camera was working for the previous couple months and I have the premium credits. 

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  • John Lockburner

    Have you tried taking and sending a manual picture while in setup mode? What was the P number on the bottom right of the pictures on the last few night pics? What is your camera model (GC-????)?

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  • tyhansen8

    the last picture on the app was on 5/14/19 GC_Z4Gb

    the last picture I had ton the sd card was 5/25/19 

     

    I don't know how to send a manual picture assuming you have to be at the camera to do this?

    the camera is about an hour away and when I was at it last I replaced the batteries and sd card, checked the signal and it was fine.

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  • John Lockburner

    Has it sent a picture since you were there and changed the batteries and SD? I'm assuming you were there on the 25th?

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  • John Lockburner

    Have you checked to see if the pics and getting to the online portal? Are you getting status reports to the app?

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  • Elizabeth Swoope

    Sending a manual pic. Yes, you have to be at the camera. Any time you “touch” a camera, it’s a good idea to take/send at least one manual photo.

    With the camera in SETUP mode and logged into the cell network, point it at something, press OK to take a pic, then OK again to send the pic. Watch the screen. You want to see “Sent”.

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  • tyhansen8

    I have not gotten anything sent since the 25th, nothing on the online portal either. I can view a status report and it all looks normal just shows 0 photos, when I pulled the sd card I had another 50 photos or more since the last one I could view in the app.

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  • Elizabeth Swoope

    What is the date/time of the last status report? Trying to see if the camera has contacted the server since the last pic you received. 

    Is there any chance you could have left it in setup mode? (Been there, done that more than once.)

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  • tyhansen8

    I get an up to date status report on the app, I don’t think I left it in set up mode because I had pictures on the card that I didn’t have on the app last time I checked it.

    It like quit sending them or something and I had another weeks worth of pictures on the card

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  • John Lockburner

    You're getting up to date status reports still? Even after the 25th? I just want to clarify

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  • tyhansen8

    Yes if I go into the app click the menu and go to status report it’s up to date.

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  • John Lockburner

    That's almost always credits, low batteries or bad signal. Any chance something happened to the antenna?

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  • tyhansen8

    No antenna was fine had full bars when I was there last. Guess I’m goin to have to pull the camera and troubleshoot at home

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  • John Lockburner

    Power save turned on in the settings and your time zone set? Class 10 sd card 32gb or smaller?

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  • Elizabeth Swoope

    If the camera is sending status reports but not pics, you may have a bad SD card. Must be name brand, class 10 (not 4 or 6), 32 G or less capacity, standard size, and formatted in the camera, as Johnny said.

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  • John Lockburner

    If you want to email me your portal log in information I can take a look at things for you. My email is johnny.lockburner@spartancamera.com

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  • tyhansen8

    it has a name brand sd card in it. the camera was sending pictures, 680 of them to be exact and they just suddenly stopped I figured it was probably batteries. I changed them swapped the sd card still no pictures being sent. when i checked the sd card I pulled from the camera and it had another two weeks or more worth of photos. I don't really feel comfortable sharing my username password info. I will try to troubleshoot it at the camera and if I cannot figure it out ill have to pull the camera from the field. that'll be either later today or tomorrow. 

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  • John Lockburner

    Just so you know I am part of the Spartan family, I just do tech remotely, not from the office. If you want you could call the office and they could look for you, or you could change the password, share the info with me and then afterwards change the password back. If you don't want to share that's OK too, I understand. With the SD card that's great that it's name brand but it needs to be a class 10 and 32gb or smaller, sometimes you get lucky and they work for a while and sometimes you don't. It's also important to format the SD card in the camera.

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  • Elizabeth Swoope

    Tech support can be reached at 770-582-0004 9 am - 6 pm Eastern M-F. You will want to have the camera in hand. You will be asked the same questions you’ve been asked here. Someone in tech support should be able to get you back online. It’s probably (hopefully) something ismple.

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  • tyhansen8

    So I got the camera working again. The sim car was not registering in the device. I had to pull it out a few times and clean it as well as blow in the slot.

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  • Elizabeth Swoope

    Thanks for the update. It’s annoying when something like that happens, but at least it wasn’t something wrong with the camera itself. It’s always good when there’s a logical explanation, too.

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  • John Lockburner

    That's good news, glad it was something simple!

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  • tyhansen8

    so it almost made it a full 2 weeks but its back to not sending pictures any ideas? SIM card fixed it last time but really crappy to have to go on site and pull the SIM card and put it back in.

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  • Elizabeth Swoope

    You’ll need to go through all the same troubleshooting steps again because it could be any of the things we covered before. If it’s the SIM card again, you’ll need to get a replacement. However, it could be busted antenna, batteries, SD card gone bad, etc.

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  • John Lockburner

    I have seen where the Sim card is a little too long and when you close the camera case it pushes it in and disturbs the contact. If it looks like it's sticking out to far you can trim it with some sharp scissors or sandpaper or a nail file.

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  • tyhansen8

    Pulled the sim and it’s working again. I will try and trim the sim a tiny bit next time I pull the cards on my other cameras.

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  • John Lockburner

    Keep us posted on how the cameras working please

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  • tyhansen8

    This time it made it three days. Anyone know if the SIM card will cost anything to replace?

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  • John Lockburner

    I will check, do you get your data through Spartan or Verizon. I also want to double check with you that power save is turned on in the settings. The offer still stands if you want me to look at the online portal and see if anything looks out of place.

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