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38 comments

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  • John Lockburner

    What is your daily limit set to in the camera settings on the app? Are the pics getting to the online portal and just not to your app?

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  • Manuel Adler

    They are not going through the portal if I go to the camera and go through it manually and hit send it goes through that way

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  • John Lockburner

    Just want to clarify, you are using premium and the app or getting the pics by text? 

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  • Elizabeth Swoope

    Make sure that PIR/sensitivity is not oFF and that you do not have any start-stop times set.

    When the camera is on, is it taking pics but not sending them (pics are on SD card) or is it not taking them at all.

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  • Manuel Adler

    they are on sd card, 

    just not sending them.

     

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  • John Lockburner

    Is the cameras firmware up to date? It also could be a bad memory card. The card should be a class 10 and no larger then 32gb.

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  • Manuel Adler

    I am using the AT&T Sim card with 12 months premium credit would like to just have a text every time I get a picture but not sure how to set that up right now I have to go into my app and look at pictures yesterday I was on location and went through the set up and turned it on and it was working after I return to my home it’s stopped sending me pictures I’m going on location again today to check on camera

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  • Manuel Adler

    I have tried several different sd cards. 11/28/18 was last update

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  • John Lockburner

    If you want to email me your portal log in info I can take a look at things for you. My email is johnny.lockburner@spartancamera.com

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  • John Lockburner

    Are the SD cards a class 10? What is the camera model, GC-?????

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  • Manuel Adler

    yes on the sd card 

    camara model  GC-A4Gb

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  • Nick Conway

    Ok, I’m setup to receive e-mails of my pics and of course to see them thru app. My wife is setup to get app notifications so she can view pics thru app. I’m not receiving anything thru e-mail or app. The weird part is my wife gets notifications every time a pic is taken but goes to look at them and they aren’t on the app. Battery good, reception is good cause she is getting notifications every time a pic is taken. It started June 1st.

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  • John Lockburner

    If you are getting your data from somewhere other then Spartan camera then check and see if you have premium credits. Also check the online portal and see if the photos are showing up there.

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  • Nick Conway

    I just purchased a years worth of premium credits a few months back. I’m checking portal now.

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  • Elizabeth Swoope

    nickandjamielease,

     

    Please make sure you are running the latest version of the app. You may also want to log out and back in to the app.

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  • Nick Conway

    No haven’t gotten anything on portal since 6/1/2019 as well

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  • Nick Conway

    Shows my app version as 2.5.0.4

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  • John Lockburner
    • Edited

    Check your premium credit history and it should give you the beginning and end dates of the last credit used. Also look at the picture numbers on the portal, are the numbers sequential or are they all the same. Check the P# on the bottom right of the last few night pictures and see if you see anything other than P5.

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  • John Lockburner

    Are you still getting the daily status report?

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  • Nick Conway

    All my last night pics are P5.
    Not getting status reports. Haven’t gotten one since 6-1-2019

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  • John Lockburner

    I'm wondering if the antenna got broken or if possibly the external battery got unplugged of you're using one

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  • John Lockburner

    How close is the camera?

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  • Nick Conway

    My premium credit history shows 12 purchased on 3/2/2019
    1 used that day
    1 used on 4/2/2019
    1 used on 5/2/2019 which was the last one used

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  • Nick Conway

    Like a say. My wife’s phone shows notifications saying you’ve got a photo even as of last night but she gets into app and they ain’t on their and nothing is happening on my phone.

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  • John Lockburner

    Have you checked your data plan? What is the camera model?

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  • Nick Conway

    I just deleted app and reinstalled it. Still nothing. :/

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  • John Lockburner

    When was the last time someone was at the camera?

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  • Nick Conway

    It’s been awhile cause of all the rain here in Texas.

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  • Nick Conway

    Camera is the GC-ATTb

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  • Nick Conway

    Updated data plan at same time as premium credits

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