Renewed data plan now get failed 112 message

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joel.perrotti

• July 24, 2019 14:09

Camera is a GC-ATTb The data plan ran out in May. I’ve renewed AT&T data plan and have 12 premium credits left but haven’t received any pictures. When I manually take a picture and send it I get Failed:112 message. Firmware is up to date. Not sure if it’s a camera issue or a data issue. 

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  John Lockburner

  • July 24, 2019 14:15

  Default the camera in it's menu settings and try sending a manual picture again. If it still doesn't send then go into the menu and to diagnostics and try a hello test and see if it passes or fails. Can't hurt to try a different SD card as well. Try those things and if they don't work we'll go from there.

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  joel.perrotti

  • July 24, 2019 15:33

  It failed the hello test. Tried new sd card and formatted it in the camera. 

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  John Lockburner

  • July 24, 2019 16:09

  I would check your data plan and make sure that's good, ATT is funny sometimes especially if you have more than one camera. Go in to the information screen on the camera and make sure that the IMEI number is showing and that it matches the number on the sticker.

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  joel.perrotti

  • July 24, 2019 21:59

  Yep it was an ATT issue. The cancelled one of my devices. Back in business now.

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  John Lockburner

  • July 25, 2019 00:02

  Sounds good, hope they don't do it again

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