Stopped getting pictures.

Comments

11 comments

  • Elizabeth Swoope

    Are you using the app? Do you have premium credits? In the app, Account > Premium Credits > Check Credit to check. (This is the most likely cause, especially if your cameras are new and have been working for about a month.)

    There is no way to command the cameras to take a picture. You can, however, use scheduled events (look on the settings page in the app and scroll down) to tell the camera to check in with either a status report or a photo at specific times (and specific days if you want to do that). All of my cameras are set to send me pics at 9 AM, 3 PM, and 9 PM. I get status reports at midnight, 3 AM (takes care of time changes), and either pics or status reports at 7 AM, noon, and 6 PM. 

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  • John Lockburner

    Are you still getting your daily status reports? if so that's a sign that the problem is probably out of credits.

    When at the camera if you turn it off and back to set up and wait for it to find signal you can press the OK button to take a picture and then press it again to send the picture. Watch what happens on the screen and see if the camera says "sent" or if you get an error.

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  • waipiopastor

    I ran a check to see if my premium credits are still valid and they are good till September 6, 2019. ( I Purchased a three month one gigabyte credits on June 6, 2019.)
    There were no error messages when I had him turn the camera back on to standby to check to make sure that the signals were going through and he was receiving the cellular carrier services.
    When I look at the app, it shows the battery strength on the cameras as well as the cellular signal strength.
    He has already left the area and so I was wondering if there is anyway to check the cameras function remotely?

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  • John Lockburner

    The three month one gb plan is your data, not your credits. Are you getting your data through Spartan or from Verizon and ATT?

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  • John Lockburner

    You probably won't see the error message until you try and send the manual picture

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  • Elizabeth Swoope

    Please look in the app to check premium credits. In the bottom right corner, tap Account, then Premium Credits, then Check Credit. If you are getting your data through Spartan, then your credits are included in the data plan price. If you are getting your plans through the carrier (AT&T or Verizon), then credits are an additional charge.

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  • waipiopastor

    It shows that I have credit when I do the checks. I am buying my credit through Spartan directly. I pay for the three month one gigabyte plan through Spartans website and have purchased these credits for both the AT&T camera as well as the Verizon camera.

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  • waipiopastor

    I am trying to find a way to post pictures in this thread to show that I have the credit but I cannot seem to be able to find a way to paste the pictures into these text boxes.

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  • John Lockburner

    If you want me to take a look at things you can email me your portal log in information. My email is johnny.lockburner@spartancamera.com

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  • Elizabeth Swoope

    That’s okay. If you are buying from Spartan, you have credits so that’s not the problem. Johnny will take care of you!

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  • waipiopastor

    Thank you Johnny. I will email you once I get back home.

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